Job Purpose:
The job holder will be responsible for pursuing and closing facilities management business leads and growing the facilities management book. The individual will be responsible for growing and maintaining client relationships and providing value to clients through effective and efficient cost management. The job holder will also have oversight of operational facilities management and security for Britam and Third Party properties. The successful candidate will report to the Head of Property Services.
Key responsibilities
Grow and Maintain Facilities Management Business
Ensure effective cost management through management of suppliers, repairs and preventative maintenance.
Manage and provide oversight of efficient and effective repairs, preventative maintenance and security.
Oversight of facilities inspections and audits.
Responsible for budgeting and reporting.
Supervise and manage performance of service providers, engineers and care takers.
Management and administration of service charge.
Reporting for property performance.
Contractor and supplier management.
10. Coordination and management of office fit outs.
Ensure maintainance of Health and Safety of Properties as per OSHA requirements
Comply with statutory and other relevant regulatory bodies.
Adhere to internal and external risk and compliance standards.
Delegated Authority; As per the approved delegated authority matrix.
1Perform any other duties as may be assigned from time to time.
Key Performance Measures
Profitability
Cost Management
Client Satisfaction Index
Knowledge, experience and qualifications required
Bachelors’ Degrees in project management, engineering or property management
6 – 8 years’ experience in a similar position, of which 3 years must be at management level
Experience in real estate management
Registration with relevant professional body
Core Competencies
Change Leaders in Britam need to:
Strategically lead a function to service customers from a sustainable and growing customer base whilst increasing profit;
Continuously configure and adapt the functional area to most effectively suite the future view of the business;
Introduce new concepts so that they are adopted appropriately at the right time (manage the rate of change);
Be in touch with the changing industry, customer needs and international best practice;
Improve the efficiency of the function by appropriately challenging managers about operational and tactical issues;
Ensure the function has the most appropriate people capability through effective inspirational leadership, people development, and optimized succession planning;
Ensure clarity of expectations for individuals in the function and other stakeholders across the group;
Facilitate functional integration;
Ensure the development and establishment of appropriate behaviour and values (culture) within the function that aligns with the strategic direction and values of the business;
Co-ordinate between functions and divisions to ensure optimization of the value chain and resources;
Ensure alignment of strategy, objectives and deliverables within the function;
Develop innovative partnerships and distribution channels to increase Britam’s market penetration;
Ensure a seamless experience for clients;
Appropriately allocate funds and capital to maximize shareholder value;
Adequately manage operational risk;
Increase operational efficiency;
Provide access to accurate and consistent information and services across all channels;
Improve quality and speed of decision making across the business.
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