Background: DSW seeks to engage an IT consultant who can help with the maintenance of the organizations software and hardware systems. The consultant is to help the organization with analysing and diagnosing the IT infrastructure, understanding the IT needs and implementing technological solutions.
Required outputs will be to;
Provide support for office ICT operations as required.
New workstation setup and training for users on the systems set up on new workstations
Local area network (LAN) management and troubleshooting
Monitoring ICT systems and troubleshoot any incidences affecting service availability
Liaise with the Head of Administration and service providers for escalations.
Ensure all users have access to peripheral devices like; – printers and scanners.
Audits of Laptops software in terms of updates, performance etc.
Knowledge and Competencies
Bachelor’s degree in Information Technology / Computer science or any related field
Comptia A+, N+, an added advantage.
Excellent knowledge of PC/LAN operating systems.
Hardware and software troubleshooting skills.
Good communication skills.
Flexible person and ready to work at odd hours.
Team player.
Works under minimum supervision.
Ability to multitask.
Duration: You will be required to offer your services on a need basis. There may be times when your services may be required for an unspecified duration given the task in hand for example if there is system troubleshooting.
Submissions.
Technical
Verifiable plan on how you can conduct the assignment(s).
Clear verification of how to support staff especially those in the field/field office.
Financial
Consultant’s rate in KES per month of service.
Compensation
The consultancy fee will be paid monthly for the duration of the contract as per the negotiated/agreed rate.
Organizational and Personnel Capacity Statement
Relevant experience related to the assignment.
Contacts of organizations previously offered similar services.
Curriculum Vitae of proposed team members.
