Introduction
Reporting to the Claims Manager, the job holder will ensure that service providers, both internal and external are managed in a professional manner thereby meeting the customer expectations and the Company’s Corporate Objectives.
Minimum Requirements
Degree
Diploma in Insurance
Basic computer skills
Negotiation skills
Good Communication and Interpersonal skills
Customer service skills
4 years working experience in the insurance industry
Job Specification
Monitor the performance of service providers for effective service delivery
Explore the better alternative ways of dealing with a claim so as to minimize claim expenses and costs where service providers are involved
Maintain effective business relationships by constantly interacting with service providers so as to ensure customers have a pleasant experience
Prepare management reports for the department to advice on the status and show the performance of the service providers at any one time
Provide feedback to claims on trends picked up during assessing and quality control audits. (Reporting on emerging Risks)
Effectively manage and control the quality of claims data
Effectively manage and control payments and releases
Adherence to SLA and Best Practices – Motor
Supervise, train, mentor and coach staff within the unit to ensure they remain motivated
Respond to customers queries and complaints and adhere to turn around times to resolve
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