Position Summary
The EAC Office Manager plays a key role in the set-up and ongoing management of Cepheid’s first office location in East Africa. This function will oversee various admin and operational tasks and will work closely with multiple internal and external stakeholders to ensure that the daily operations run smoothly
The EAC Office Manager also performs key Customer Service tasks (managing customer orders, responding to customer enquiries, maintaining excellent relationships with customers, supporting the commercial team) and maintains customer satisfaction at high level.
Essential Job Responsibilities
Assist Management in the search of appropriate office space in Nairobi and lead the set-up of the office
Facilities Management including phones, IT, building, equipment
Responsibility for ensuring safety of employees working in the Nairobi office and ensuring office operations are compliant with all local and corporate EH&S legislation/procedures
Procuring and organizing contracts for local services (eg: Mobile Phones, Insurance)
New employee orientation into Cepheid Kenya
Act as the link with the European Headquarters located in France and with other Danaher opcos who will host staff in the office
Assist with contract management
Assist with the set-up of the local ERP, in collaboration with the European team and the local Accounting firm
Proactively and quickly resolve customers issues and enquiries, escalating to other relevant teams where required, maintaining a high level of customer satisfaction
Process customer orders in compliance with company policies and standard operating procedures
Manage customer returns and credit notes
Support the commercial team by creating quotes and responding to various requests
Maintain customer pricing (documentation and in the ERP)
Maintain the customer and product master data within the ERP
Ensure compliance to internal policies, quality procedures and Sarbanes-Oxley Act (SOX)
Act as the East Africa representative on European or global projects
Embrace the Danaher and Cepheid core values, and ensure strict compliance to all company policies and Danaher code of conduct
Minimum Requirements
Education or Experience (in years):
Minimum of 3 years’ experience in a fast-paced Order Management role, preferably in the Medical Diagnostics or related industry
Experience with ERP systems such as SAP and CRM systems such as Salesforce.com as well as MS Office products including Word, Excel, and Outlook
Knowledge And Skills
Strong written and verbal communication skills
Ability to communicate effectively in English. Other languages (Swahili, Amharic, French, Arabic) are a plus
High attention to details with the ability to effectively review and understand sales agreements, proposals, purchase orders, and related information
Strong focus on driving customer satisfaction
Good problem solving and analytical skills.
Demonstrating good judgment and initiative
Self-motivated, confident, reliable and able to plan and follow up on outstanding issues
Able to operate in a fast-paced environment
Should be an outgoing, positive, team player
Strong sense of accountability
Other
Travel minimum 5% –regional and some international travel is required.
Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here .
