ROLE SUMMARY:
The successful candidates will be based in either Nairobi, Central or Eastern Region. Reporting to the Recovery Manager, the successful candidates will be expected to:
Manage delinquent loan accounts/portfolios at different Branch locations and on need basis;
Conduct monthly analysis of all loans accounts that are over 30 days arrears and recommend corrective measures for future loans;
Coordinate with Branch Managers to prepare weekly progress reports on delinquent loan accounts;
Investigate and thoroughly understand borrower’s problems, formulate strategies and solutions for recovering delinquent accounts;
Manage the recovery of Written Off accounts with the Auctioneers/Debt collectors;
Coordinate with Auctioneers/Debt Collectors, review their performance prepare monthly reports on the accounts that are assigned to them;
Follow up repayment arrangements and actively monitor that the default is taken up expeditiously with the debtors;
Follow up overdue accounts by mail, electronically or in person to establish payment arrangements;
Documenting and disseminating lessons to lending officer on common challenges, trends, gaps, and high-risk arrears;
Ensure the recovery exercise fully complies with the statutory regulations and guidelines;
Liaise and monitor the execution of the recovery exercise by the third parties involved including auctioneers, lawyers and debt collectors;
Manage storage and sale of repossessed collaterals;
Any other credit related duties as may be assigned by Recovery Manager and/or Chief Risk Officer
QUALIFICATIONS, SKILLS AND EXPERIENCE
Diploma or bachelor’s degree in Business studies or Economics;
At least 3 years of credit experience in a Financial Institution or Microfinance;
Must be a confirmed employee of Musoni Microfinance Limited and with a good performance track record.
COMPETENCIES AND PERSONAL ATTRIBUTES
Strong analytical skills
Quality focused & proactive individual able to effectively communicate ideas and solutions to customers and colleagues at all levels
Highly customer focused with high level of interpersonal and negotiation skills
Proactive, flexible and resilient team player
Ability to multitask & work with minimum supervision
