Job Introduction:
To ensure effective and efficient management of resources and work processes that will ensure that all the contractual obligations to customers are achieved in a cost effective manner whilst the company prescribed procedures and standards are applied.
Role Responsibility:
Drive revenue growth by identifying new business opportunities in the area sphere of operations through an integrated security solutions approach
Ensure labour efficiency controls e.g. optimal establishment, overtime control, proper billing by confirming the accuracy of the A – Register
Coordinate the provision of contractual and ad hoc security services to ensure that they are executed profitably and in compliance to standardized business practices
Identify areas of improvement in the operations, eliminate waste and propose corrective actions that meet challenges and leverage growth opportunities
Effective people management and maintain excellent employee motivation, performance management and engagement
Ensure maintenance of customer service levels and address customers’ requests and complaints promptly
Facilitate continuous training programs for response crew to meet customer service levels in line with statutory authorities requirements
Ensure quality and professional execution of external customer training in line with laid down statutory authorities requirements
Ensure strict compliance with the G4S Health and Safety golden rules, minimum standards and all related policies
Support and implement health and safety initiatives at the lowest level and carry out pre-deployment and continuous risk assessments of sites to ensure that they are safe working environment
Coordinate/Investigate Health and Safety incidents to identify the root course and implement preventive measures
Ensure incident reporting takes place as per procedure
Engage employees on a regular basis and establish an effective means of consultation with employees on matters of health and safety
Identify and reward good safety behavior and ensure there is a fatigue management plan in place where necessary
The Ideal Candidate:
Knowledge and Qualifications
Tertiary Education in a Business related field and any other relevant qualification
Subjects in Fire & Emergency Services and Rescue Operations is mandatory
Training proficiency is mandatory
Kenya market
Kenya legislation
At least 5 years’ experience in Fire Protection & Fire Rescue Operations
Proven business acumen
Technical Skills
Financial Acumen
Conflict Management
Negotiation
Microsoft Word – Intermediate level
Microsoft Excel – Intermediate level (Advance level are advantageous)
Microsoft PowerPoint – Basic level
Google suite of products
Emergency response training skills
Behavioural Skills – Management
Awareness of the marketing environment
Delivering strategy
Driving change
Leading people
Delivering performance
Working with complexity
Managing professionally
Customer focus
Collaborating and Co-operating
