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Reporting to: Regional Manager- Retail Banking
Job Purpose:
To lead the branch team and in particular drive and deliver excellent business performance through powerful leadership of the Branch ensuring optimum productivity, operation efficiency and outstanding customer service.
Key Responsibilities:
SALES AND BUSINESS DEVELOPMENT
Business growth and development as per KPIs on BSC
Assess local market conditions identify current and prospective sales opportunities and develop forecasts, financial objectives and business plans for the branch
Develop and implement branch strategy and sales plans to ensure achievement of branch targets
Communicate effectively with other branches and senior managers by sharing information on effective practices competitive intelligence, business opportunities and needs
Address customer and employee satisfaction issues promptly and promote a world class customer service culture
CREDIT MANAGEMENT
Cooperate fully with the credit Department in extending and enforcing credit policy
Credit Risk monitoring and control of credit portfolio
Ensure credit management and credit operations at the branch is fully compliant to the Bank Credit Policy and procedures
OPERATIONS AND CONTROL
Ensure proper due diligence on KYC is conducted on all customer accounts to effectively manage AML/CFT risks at the branch level
Ensure total adherence to control and Risk Policies and procedures by all staff in the branch
Ensure all audit issues are addressed promptly
Operation Risk Management and control
Regularly evaluate the effectiveness of the branch operations to ensure that policies are being adhered to and that goals are being attained at all times
Ensure the safekeeping of Branch assets including structures, equipment, inventory and cash.
Review all branch reports and ensure action is taken for any exceptions identified
Financial analysis i.e. ratios and other measurement tools to manage branch revenue, operating costs and profitability.
TEAM MANAGEMENT
Monitor and evaluate the performance of all branch staff, prepare performance appraisals and recommend and/or initiate corrective action where necessary to improve performance and/or attaining established personal and organizational goals
In collaboration with the HR Department, develop and implement a succession planning program for the branch to facilitate continuity and availability of required skills and competencies to meet the needs of the branch.
Provide leadership and guidance to the branch team through effective planning, communication, training, mentoring and coaching.
Effective resource management and ensuring safety of staff at all times
Ensure achievement of the branch performance objectives.
Leading by example, ensure adherence to integrity and high ethical standards by all staff in the branch
Participate actively in community business and industry organizations to build a network of contracts that improve the presence and reputation of the branch and bank in the local area
Establish and maintain a system that fosters a culture of teamwork, employee empowerment and commitment to the department’s and the Bank’s goals.
Any other official duties that may be assigned to you from time to time by management.
The Person:
The ideal candidate must possess the following:
Qualifications
Hold a Bachelors degree in Commerce/Business, Accounts or related field.
Professional banking qualifications or CPA (K) qualifications is a plus.
Have a minimum of six (6) years’ experience in banking 2 of which must be at branch management level in the banking sector with proven result track record.
AMC/CFT training/knowledge.
Competencies
Understand the Banking Act and Central Bank of Kenya (CBK) clearing procedures and general laws related to Banking; high levels of professionalism and professional development.
Good Knowledge of CBK Prudential Guidelines
Management and leadership ability: Have excellent interpersonal and people management skills.
Computer skills: Adept in use of Ms Word, Excel, Access, power-point, Internet and email.
Personal Attributes
Personality: results oriented with excellent communication and social skills. A forward planner with clear focus, mature, reliable, hard working and able to work without supervision.
Honest and with high integrity.
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