Job Purpose
Analysing and identifying trends in Group Operations division which spans all business units and proposing solutions to identified gaps.
Key responsibilities
Provide objective support to decision making process;
Provide monthly recommendations supported by data and demonstrate improvement in performance on statistical basis. Ensure all major decisions related to operations are financially justified;
Apply Lean Six Sigma tools or other continuous improvement methodologies to complex business processes and implement solutions aimed at providing positive business performance and financial impact;
Develop, implement, maintain and support service operations analysis and modelling to enable the reporting and analysis of Operations and customer service data;
Gather detailed information on the operating environment to assist in providing strategic insights and direction on matters relating to customer service and service operations;
Routinely communicate specific consolidated and operational performance trends using appropriate metrics and suggest key actions and strategic implications to the Operations Division;
Provide advanced customer analytics support to the various units in Group Operations and generate data-driven insights into customer retention and how to improve customer satisfaction etc
Provide departmental reports and assist in preparation of management reports and presentations for senior leadership meetings and various strategic committees in Britam;
Drive statistical analysis, data mining, extensive visualization, graphing and development of new methods of reporting to aid interpret data and analyse results using statistical techniques;
Project involvement for projects that may require analytical input and/or
Develop and update various performance indicators and industry benchmarks and averages;
Review, understand and internalize Britam’s existing business processes through literature review and stakeholder interviews.
Review, understand and internalize Britam’s 2016 – 2020 group strategy together with the proposed future state (To-Be) process maps.
Revalidate future state process maps against Britam’s 2016 – 2020 group strategy making improvements where necessary.
Knowledge, experience and qualifications required
Bachelor’s degree in Mathematics, Statistics, operations research or related field
4 – 6 years’ experience in business planning and strategic analysis implementation and review
At least 3 – 5 years’ experience as a Business Analyst, on large and complex projects
Certification in Lean Six-Sigma , Business Process Management or Business Analysis
Technical/ Functional competencies
Business data analyst, data analyst and/or systems analysis experience
Previous data models development or analysis experience – strong knowledge of databases (SQL etc.), ETL frameworks or reporting packages
Strong analytical skills with the ability to collect, organize, analyse and disseminate significant amount of information with attention to detail and accuracy
Analytical –highly analytical and ability to challenge status quo based on quantitative facts and impacts; analyses the variance between forecast and actual performance from the business units
Report writing-ability
The ability to conduct cost/benefit analysis
Problem solving and diagnostic acumen to develop strategic reports
Defining inputs for business case justification as part of data mining /analysis
Experience in financial modelling and forecasting.
Advanced experience in MS office tools including advanced EXCEL
Essential Competencies
Presenting and Communicating Information – Speaks fluently; expresses opinions, information and key points of an argument clearly; presents effectively; responds quickly to others ‘reactions and feedback during conversations; projects credibility.
Working with People – Shows respect for the views and contributions of team members; shows empathy; listens, supports and cares for others; consults others and pro-acitvely shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
Adhering to Principles and Values – Upholds and encourages ethical behavior and departmental values; demonstrates integrity; encourages individual responsibility towards the community and the environment; models the organizational values during every day interactions.
Analyzing – Analyses numerical data and all other sources of information, breaking them into component parts, patterns and relationships; probes for further information or greater understanding of a problem; makes rational judgments from the available information and analysis; demonstrates an understanding of how one issue may be part of a much larger system / process / problem.
Planning and Organizing – Adheres to and monitors clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organizes resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones.
Delivering Results and Meeting Customer Expectations – Focuses on customer needs and satisfaction; sets and models high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic methodical and orderly way; consistently achieves projects goals.
go to method of application »
