We are seeking a professional with a proven track record in operations that will be responsible for leading a team during a flight or on a specific task and ensure compliance of safety, security and operational performance in line with the Swissport formula, procedure, policies and brand values.
Key Duties and Responsibilities
Coaching and coordinating the team assigned to the task
Reporting critical issues while performing the assigned task to the SDL on duty
Ensuring compliance with all SOPs and policies in order to meet or exceed regulatory standards and deliver the desired customer service experience
Leading the team to ensure we deliver consistently great customer experiences at every touchpoint
Resolving service challenges in a timely manner
Maintaining discipline and ensure that staff observe safe working practices as per company policies
Completing flight/task reports as per company procedure
Maintaining positive customer relationship during the assigned task
Actively participating in customer briefings and ensuring that the customer expectations are met
Qualifications
Diploma or Higher
Computer Literacy
2 years’ relevant working experience in aviation
Customer Oriented
Effective interpersonal skills
Problem solving and decision making
Planning and organizing skills
Ability to work under pressure
Good communication skills (written and verbal)
Attention to detail
