Details:
Reporting to the Tours and Travel Manager, this position is responsible for coordinating Tour and Travel Operations for efficiency in service delivery therefore ultimate customer satisfaction and revenue generation.
Key Responsibilities
Liaise with travel partners, including airlines and hotels, to manage bookings and schedules, often in advance.
Deal with customer enquiries and aim to meet their expectations
Liaise with tour operators, partners, hotels and airlines for bookings and travels.
Handle all aspects of tour operations including itinerary planning, reservations, tour quotations and customer service.
Receive and process International Driving Permit, carnet applications, extensions and transfer of authority.
Handle customer enquiries, complaints and appeals.
Achieve sales targets by leading follow ups and following up on quotations sent.
Performing any other duties as may be assigned from time to time.
Minimum job requirements:
For appointment to this position one must have:
Degree in a Tours and Travel related Course or its equivalent.
Minimum 2 Years’ experience in Tours and Travels or Hospitality industry.
Ability to work with minimum supervision.
Good presentation and communication skills.
Strong interpersonal and relationship management skills.
Excellent Customer Experience skills.
Ability to lead and motivate a team.
Competent IT skills.
Strong organisational skills.
Resilience to cope with long hours and pressure at peak times.
A genuine interest in travel.
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