Reporting to the Head of Learning & Development, the ideal candidate will identify internal functional performance and capability improvement needs to enable the provision of development solutions. He/she will be expected to develop and deliver commercial training curriculum for external market. Key duties and responsibilities will include;
Anticipate, understand and resolve performance and capability improvement needs in the company’s function.
Work with Functional Director and line managers to identify technical and professional capability and development needs.
Assist the function to diagnose specific capability, competence and skills gaps and enable the design and delivery of learning and development solutions to close them.
Lead the definition of pre- and post-appointment training requirements and ensure they are included in role profiles and within the learning management system.
Prepare and manage functional training budgets to ensure adequate provision for the training programs.
Prepare and update learning and development materials to keep up to date with the developments and trends affecting performance of the function.
Ensure that regulatory and non-regulatory training and certification of competence is addressed to meet role requirements, external audit standards and emerging global trends.
Establish and develop a team of learning and development specialists with the capability to diagnose, design, deliver and evaluate learning in line with functional needs.
Manage a team of learning and development specialists to ensure effective performance and customer satisfaction.
Conduct periodic assessment of instructors to evaluate their effectiveness in delivery of training.
Ensure the availability of internal operational subject matter experts so that there is adequate flexibility and expertise.
Evaluate and report on the effectiveness of technical and professional development provided to the function in relation to performance requirements.
Support advertising and marketing of courses to external commercial customers
Adapt and customize training to meet customers’ requirements.
Contribute to the achievement of commercial objectives for training.
Think and act like an entrepreneur to support the business in revenue generation.
Plan, organize and schedule the delivery of programs in collaboration with the functions in order to enable easy access and full participation.
Prepare and deliver the training to the selected participant to enhance knowledge and skills.
Prepare, administer and mark examinations to assess the effectiveness of the training.
Ensure up to date training records.
Support in the development, monitoring and implementation of e-learning.
Provide Return on Investment (ROI).
Qualifications
Hold a bachelor’s degree in a relevant field
At least four (4) years of relevant experience as a Training Instructor in Passenger Handling, Baggage Handling or Sales and Ticketing training.
Must have completed Management of Training course
Must have completed Quality Management Systems course
Must have completed Training Needs Assessment course and Training of Trainers Course.
Excellent communication, interpersonal & presentation skills
Strong Organizational, Planning & Analytical Skills.
Proficiency in the use of IT.
Must possess excellent people Management Skills
Instructional design and delivery skill and ability to interact with the functions.
Procedure writing and documentation skills
Financial and business acumen skills
Only shortlisted candidates will be contacted
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