Key Deliverables of this role:
Serve as primary system administrator for the Salesforce.com environment with 70 users
Handle all basic administrative functions including user account maintenance, creating and maintaining reports and dashboards, manage database for integrity and accuracy
Provide technical support for all system users, including remote debugging for mobile users operating in the field via a help desk which should be monitored regularly
Lead training of new and existing users, to grow the Salesforce and Taroworks skill set at Bidhaa Sasa
Complete regular internal system audits and prepare the system and users for upgrades
Maintain system documentation and training materials
Build and maintain community pages for a variety of internal uses cases
Coordinate the evaluation, scope and completion of new development requests.
Who we are looking for:
You are passionate about rural development and making a difference for the less well-off in this country and excited about working in a multicultural environment; You value diversity and are respectful to others;
You are a team player who leads by example and excellent at listening and building trust and long-lasting relationships with external parties and within teams;
You value ownership and freedom in exchange for accountability and responsibility;
A degree in IT, BBIT or Computer Science
Minimum of 2 years experience as a Salesforce.com administrator
Strong understanding of Salesforce.com best practices and functionality
A creative and analytical thinker with strong problem-solving skills. You should be able to identify technical problems from bug reports, provide an appropriate solution in a timely fashion and communicate the solution to the user effectively
Must be able to communicate solutions to users at all levels of the organisation, and coordinate with external partners clearly and professionally
A demonstrated ability to understand and articulate complex requirements
A person who is quick to learn and able to accomodate more tasks after achieving required milestones.
Should be able to build on their technical skills with the aim of taking up more responsibilities including but not limited to: Using the process builder to build automation for new business processes; Maintaining software connections with external providers to ensure ongoing compatibility; Coordinating with implementation providers to scope and design additional system customisations.
Desired
Salesforce.com certified Admin (ADM201 and ADM211)
Experience working with Taroworks as an administrator
Able to maintain system customisation – including knowledge of Apex and/or Salesforce process builder
Experience building Communities using the Salesforce Community Builder
Proven ability to design and implement new processes and facilitate user adoption.
NB:
Please note that for your application to be considered; you are required to submit a link with your trailblazer.
Bidhaa Sasa does not charge any fees for recruitment.
