The Senior Collections Manager will be responsible for the innovation and implementation of efficient electronic channels to aid collections. The incumbent will identify new opportunities and market capabilities to enhance collections at the lowest cost possible. He/She will also ensure reconciliations and receipting for off-payroll electronic collections is timely, complete and up to date.
This role involves a lot of communication with thrid party institutions such as Commercial Banks, Mobile Network Operators, Aggregators, Regulators, Digital Financial Service Providers, Internal Group Support Staff Clients and government departments.
Qualifications
Bachelor Degree in Finance/Accounting/Banking or equivalent
Experience in Banking Sector operations or similar environment
A minimum of 10 years working experience with at least 5 years in a managerial role.
Strong background in reconciliation and analysis of data.
Sound knowledge of existing payment and collections products in local market.
Technical skills in retail and commercial payment and collection products.
Excellent communication skills
Ability to work under pressure and meet tight deadlines
Demonstrated ability to function across different cultures
Strong people management with ability to engage and motivate teams
