Introduction
The job entails assessment of motor vehicles, monitoring and ensuring that quality repair work is done to achieve maximum customer satisfaction while ensuring control of cost to minimize fraud and maximize profitability.
Minimum Requirements
Diploma in Mechanical/Automotive Engineering
COP Qualifications
2 years working experience
Basic computer skills
Assertiveness and self-drive
Good Interpersonal Skills
Good communication and negotiation skills
Speed and accuracy
Ability to work in a team environment
Ability to work under pressure and manage time effectively
Strong Analytical skills
Ready to work odd hours
Ready to travel extensively
Job Specification
Assessment of motor vehicles
Verify all motor assessment reports before repair authority is given and determine the correctness of the pre- accident values
Carry out re- inspections of all repaired vehicles
Enhance the recoveries from salvages and scrap parts
Regularly interact with internal staff and provide technical guidance on various reasonable options to settle motor claims
Continuous service provider management by constant appraisals
Provide reports on customer feedback, motor costs trends, service provider’s performance and motor vehicle market trends.
Procure parts for garages.
Provide updated catalogue on prices of parts
Constantly Review the list of rare model vehicles
Resolve customer disputes on matters relating to repairs
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