Primary function: Provide support in the implementation of the department’s policies, goals, objectives and procedures.
Responsible for systems administration with a focus on applications and end user support and maintenance of computer hardware and software. This will comprise CDSC’s networks, including deployment, configuration, and maintenance and monitoring of the network equipment.
BUSINESS SYSTEMS ADMINISTRATION AND OPERATIONS
Schedule and perform system backups and recovery procedures.
Plan for and respond to systems outages and other related problems.
Maintain major multiuser computer systems via adding and configuring new workstations, setting up and administering user accounts, installing system wide software, prevent/detect/correct spread of viruses, allocate mass storage.
Analyze application and system performance and ensure that end-users are provided with
necessary support.
Map requirements to existing solutions and identify gaps; provide management with necessary feedback and recommend solutions to address critical gaps.
Monitor system resources including server and end user PC CPU usage and ensure there are sufficient computer resources to support CDSC’s needs and requirements.
Propose and follow through suggestions on new systems and improvements.
Ensure compliance in creation and administration of users in the ICT systems.
Provide end-user technical support.
NETWORK & COMMUNICATION SYSTEMS ADMINISTRATION
Configure, manage and administer the Wide Area Network (WAN) setup and Local Area Network (LAN) setup.
Manage network directory services, including configuration of user identification, authentication and authorization.
Maintain, administer and secure network servers.Maintain and administer CDSC’s network printers, ensuring access for authorized users & unavailability for unauthorized users.
Conducts network installations/upgrades/changes and performs necessary maintenance activities on the same.
Performs network performance, capacity monitoring and variability management
Advises superiors on the rate of network usage, connectivity speed and upgrade requirements and technical/security threats, and provides recommendations on the same.
Provide help desk and end user support across all functions, including applications, security, hardware and networks. This includes troubleshooting and preventive maintenance.
HARDWARE ADMINISTRATION
Conduct hardware checks to ensure optimal performance and notify relevant stakeholders of any issues.
Schedule and implement regular preventive maintenance on hardware such as network printers, end user terminals, network components and servers.
Required education: Bachelor’s degreeRequired relevant work experience: noneRequired languages: English (Spoken: fluent | Written: fluent)
