Assistant Operations Manager – Courier

Reporting to the Operations Manager – Courier Solutions, the Assistant Operations Manager – Banks & Same Day Service coordinates the provision of contractual and ad hoc courier services to customers, in compliance with legislation, G4S policies and procedures, to ensure achievement of budgeted financial targets. The incumbent is also responsible for monitoring the quality standards of the Same Day services, ensuring adherence to business standards and expectations.
Role Responsibility:
Effective management of the division’s financial performance

Manage relationship between actual results, budgets and forecasts
Responsibility for the day to day Bank services operations and resourcing to meet Customer and budget expectations
Direct activities related to collecting, dispatching, routing, tracking and delivery of courier shipments (Mailbags and other related express documents)
Effective management and control of service Level Agreements (SLAs) and key performance indicators (KPIs) as agreed with customers and identifying areas of improvement
Initiate cost saving model and controls
Ensure Labour Efficiency according to standards
Ensure Overheads control according to standards
Achieve Contract profitability according to targets
Prevent claims through regular customer risk assessments
Achieve existing Revenue Growth
Manage escalation to completion
Promote safe work activities by conducting safety audits, attending company safety meetings, and meeting with individual staff members

Effective management of the division’s people performance

Proper allocation of employees to positions to fulfil contract requirements
Analyze and address employee turnover
Ensure appropriate level employee training and development
Maintain excellent employee motivation, performance management and engagement
Ensure employees adhere to standards and address accordingly in line with G4S policies and procedures

Client retention and maintaining customer service levels

Ensuring that all required formal customer meeting are scheduled, attended and documented
Ensure quality service delivery in line with the SLA and KPIs respectively.

New business development

Identifying new business opportunities in the Divisions’ operations, as well as in terms of growth of business with existing customers, driven by the promotion of Logistics Solutions
Demonstrate a thorough understanding of the competitor environment faced by Kenya
Involvement in community and business forums and general public profile

The Ideal Candidate:
Qualifications

Bachelor’s degree with at least 5 years of experience working with operation, maintenance and administration of fleet.
In-depth knowledge of fleet management solutions (preferably ROADBASE), fleet scheduling
Thorough knowledge of transport management systems and operations scheduling
Basic training in motor vehicle maintenance.

Experience

Minimum 5 years managing fleet administration
Excellent communication and IT skills
Proven record in managing revenue, costs and profitability

Competencies

Leading people
Delivering performance
Managing professionally.
Collaborating and Cooperating
Must be able to work under pressure and for long hours
Must be able to work under minimum supervision
Driving Change

Skills

Fluency in English
Written communication skills, at a high proficiency level
Verbal communication skills, at a high proficiency level for English would be desired.
Computer proficiency especially in MS Office Suite