IT Analyst

Main Job PurposeThe main purpose of the IT Analyst role is to act as a representative for the whole of IT, including the IT Service lines, Global functional Business partnering and Innovation, with the geography business teams.Job Summary

BUSINESS PARTNERING

Engage with business teams within his/her area of responsibility to communicate and scope the IT plan aligned with overall IT plan

INNOVATION ACTIVATION

Undertake activation activities for Global IT Innovation & Service Line activation programs as required by IT ManagerUndertake the relevant project execution and management activities to support Local Growth Programs working with Service Lines in the delivery of these projects

LEGACY & HERITAGE SERVICES

Undertake the necessary activities to provide L2/3 support for L&H applications within area of responsibility
Work with Global Innovation to provide necessary integration activities with L&H applications to support Global innovation programs
Undertake the necessary project management and application development activities for L&H Innovation projects within scope responsibilities
Effectively work with and manage vendors in delivery of application management of L&H Applications
Assist with communication and resolution of Incidents for L&H applications
Input to review of L&H services within area of responsibility and help develop action plans for these.

EXISTING GLOBAL IT SERVICES

Support the IT Manager to ensure effective delivery of day to day IT operations, ensuring that IT services delivered are as per business requirements
Align with Unilever standard operating practise in delivery of IT Services
Input to review of Global services within area of responsibility and help develop action plans for these and track achievement of action plans within area of responsibility
Contribute to implementing key actions to address service improvement areas
Inputs to and helps define Geography demand for Services and communicates these to Service Lines
Work with Global (HP,BT etc) & Local vendors in delivery of Global services where appropriate
Manage the delivery of out-of-scope activities and maintenance of out-of-scope infrastructure as appropriate within scope of responsibilities
Assist with communication and coordination of status of Urgent Incidents within the Geography and understanding impact to support resolution of these incidents

IT COSTS, PROCUREMENT & CONTROLS

Assist with processing of actual costs as required within area of responsibility and tracks and ensures payment to local vendors
Assist with input of cost drivers to budget process including assisting in IT hardware and software requirement planning and budgeting
Supports hardware and software asset management activities as appropriate within area of responsibility within scope of responsibility

COMPLIANCE & DRP

Adhere to governance & compliance framework
Support Execution of DRP plans as appropriate within area of responsibility
PMO
Work with country manager to ensure input of key PMO activities for projects such as project status and clarity processes occur on time

OTHER KEY RESPONSIBILITIES

Work with 3P in Geography as appropriate
Deliver activities to best leverage IT within area of responsibility

Key Requirements

Bachelor’s degree in IT or a related field.
3 years minimum relevant working experience as an IT Analyst in an FMCG environment
Desirable experience in;- Project Management, ITIL V3 Foundation or higher and Networking certification e.g. CCNA, CCNP
Reports design with crystal reports or click view.
Microsoft Structured Query Language Database skills
Computer Networking
Client focused and support orientated
A logical and systematic approach to problem resolution across a broad spectrum of technologies
Communication and interpersonal skills, both written and verbal
Analytical decision-making skills
Of added advantage will be relevant experience with IT systems; SAP background, working with vendors; active agile usage and experience in African markets