Job Summary: The position is responsible for receiving and disbursing cash and accounting for all monies spent (involving cheques, vouchers, cash, electronic, credit and/or debt cards) and providing outstanding and friendly service in the interface and interactions with customers.
Key Responsibilities
Receive payment by cash, cheque, credit cards, vouchers, or automatic debits.
Issue receipts, refunds, credits, or change due to customers.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate float for change.
Observe and adhere to cash handling procedures, policies and/ or administrative requirements with respect to infection prevention and control, health and safety measures and emergency procedures.
Ensure that basic safety measures are in place for the money collected and to be collected
Prepare, organize and arrange all collected money for banking
Resolve customer complaints and respond adequately to patient’s and customers’ questions that relate to cash transactions.
Confirm cases of patients whose treatment costs are covered by the respective agency (partner, insurance company or sponsor) before making commitments.
Provide adequate information on prices of procedures, goods, services or admission.
Tabulate and present to patients/customers accurate bills (both inpatient and outpatient) and where raise invoices in a timely manner where applicable.
Carry out daily reconciliation of transactions recorded and the actual money received; sort, count & wrap the currency collected and appropriately hand it over and report any discrepancies noted to the supervisor immediately.
Keep accurate financial records and documentation of relevant patient/customer information.
Compile reports in line with established requirements and procedures.
Professional Qualifications
Certificate, Diploma in a finance related field or at least CPA 1.
Competencies / Abilities / Skills Required
Basic PC knowledge and familiarity with electronic equipment (e.g scanners, cash register, money counters
High level of honesty, reliability, flexibility and ability to handle large amounts of cash efficiently and accurately
Relevant Job Experience
At least two (2) years’ experience in a similar position