Job Description
To provide a technical and diagnostic service within the service department
To advise mechanics on methods of accomplishing repairs where necessary
To utilise modern diagnostic equipment to maximum in effecting vehicle service and to interpret findings
To discuss service details with customer as required
To accomplish servicing of electronic equipment as required
Responsible for:- Advice and support to mechanics on technical matters and providing advice generally
Relationships with:- Service Manager and Foreman, Mechanics, Customers and Sales Staff
Objectives & Key Tasks
Improved profitability
To carry out fault diagnosis to aid and speed vehicle servicing
To ensure diagnostic equipment is used in target of vehicle examinations
To take all steps to ensure servicing of vehicle, remains within target of manufacturers’ time
Customer Service
To ensure faults are accurately diagnosed to customers’ satisfaction
To discuss matters with customers as required and provide lucid explanations
To co-operate in vehicle care and safety whilst dealing with vehicles
To ensure vehicles are returned to customer after service in neat, clean condition
Cost Control
Ensure diagnosis leads to most cost-effective and accurate remedy to fault or customer complaint
To be always ready to give advice or use techniques which ensure quality but save time
Staff
To provide a fault finding and systems diagnostic service on motor vehicles to aid and speed the work of mechanics
Administration
To complete forms and documentation included in the company’s service routine
To draft and prepare any reports required
Communications
Maintain effective liaison with Service Foreman
To ensure that all instructions to mechanics are clear and understood
To ensure that any communication with customers is clear and fully answers queries raised
Marketing
To be prepared to make suggestions and give advice regarding any special promotional campaign
To take part, if required, in such campaigns
Finance
To make recommendations only on plant and equipment
Qualifications
To have served a full apprenticeship in the motor trade.
To have completed a full technological course of further education.
To have gained all-round experience and training on manufacturer’s range.
To demonstrate leadership qualities.
