The Section Manager is responsible for implementing quality, range and freshness standards of offered goods to attract customers in order to achieve the set sales targets. The role holder is also responsible for exceptional customer service is delivered within the section.Role Details – Key Responsibilities And Accountabilities Store Strategy Development and Implementation
Monitor and report competitor activities (prices, range, promotional activities etc.) to ensure competitive advantage
Negotiate internal promotions with suppliers to enforce the image of discount inside the section
Oversee the establishment of a competitive assortment offer
Stay informed about competition activities in the store’s catchment’s area and take necessary measures
Commercial Performance
Oversee commercial policy agreed for the store pricing
Ensure the proper conservation, utilization and profitability of the department’s assets
Oversee the products assortment in the section
Support comparative studies within section that can contribute to the efficiency of the commercial concepts
Merchandise and Stock Management
Provide inputs on the price image and freshness image
Ensure proper stock management (stock value, control out of stock, orders and merchandise deliveries)
Oversee initiatives to ensure lowest waste and shrinkage ratio
Control orders and follow up on deliveries
Control the display of new products while maintaining Plano-gram
Control merchandisers’ attendance and performance
Store Service Functions
Enforce safety, health and security rules as per internal standards and external rules and regulations
Ensure the implementation of the security and hygiene procedures for assets and employees in the section
Ensure the team is delivering excellent customer service when answering questions and promoting sales
Enforce the application and protection of company’s “Know-How”
Attend to customers when they need support and offer solutions
Manage and control displays and ensure correct pricing is implemented at all times
Human Capital Responsibilities
Proactively identify and seek professional development opportunities to improve leadership and technical skills pertaining to the direct line of work
Apply and follow MAF Retail’s Human Capital corporate policies and relevant procedures and instructions
Provide training and feedback to diret reportees when required
Develop employee schedule for staff members in team
Financial Responsibilities
Ensure alignment of procedures in accordance with the Delegation of Authority (DOA)
Assist in monitoring allocated budget to ensure compliance and highlight possible issues
Provide inputs on the preparation of budget when necessary
Provide inputs on cost reduction measures
Disclaimer: This role description reflects the general details considered necessary to describe the principal responsibilities of the role identified and shall not be construed as an exhaustive description of all the work requirements inherent to success in the role. Definition of Success
Waste management and shrinkage loss
Inventory and merchandise integrity and availability
OHI results
Customer satisfaction
Level of hygiene
Level of safety and security
Other Context (if Applicable)
N/A
Functional/Technical Competencies
To Be Added
Minimum Qualifications/education Personal Characteristics and Required Background:
Diploma in Commerce or Finance
Minimum Experience
2+ years in Retail Business, 1+ year in an operations supervisory role
Skills
Communication and presentation skills
Customer service orientation
Time management
