Department: Livelihoods
Reports to: ICT/Innovation Technician
Duty Station: Kakuma village 3
Purpose of the job
ICT Technician- Tech for livelihoods is to provide basic technical support to Tech for Livehoods workers in all areas related to personal Computers (PC), basic PC related hardware/software, E-Mail (web-based email systems), network and Internet services for its IT labs at Kakuma 3 and Kalobeyei. User support includes, basic Gmail, yahoo, etc., account administration. S/he provides end user assistance in-person at IT labs in these locations.
Key Responsibilities/Roles:
Provide the necessary support to IT Lab users to access their online accounts. This include troubleshooting login issues, internet connectively, laptop power issues etc.
Provides technical support to users for IT related hardware and software.
Ensures the daily optimal performance of all computer systems in the labs.
Keeps individuals informed as to the status of their request for IT assistance.
Completing duties mutually agreed upon and assigned by the supervisors;
Other duties as assigned
Competence and requirement
Must be a Kenyan citizen
Certificate in Secondary Education
Diploma in IT or related course.
A minimum of 1 year in technology support environment.
Previous experience in NGOs highly desired.
Ability to travel to other office locations in Kakuma, as needed.
Experience in Internet usage and applications, Microsoft Windows and Office Applications.
Written and spoken fluency in English.
Availability to work occasional after-hours and weekends for IT support at the IT Labs.
Be proficient in computer skills.
Experience working with end-users on new feature deployments, including testing and training cycles will be an added advantage.
Ability to work under minimum supervision.
Ability to troubleshoot user problems in 2-step login into their online emails accounts
