Job Purpose
Responsible for establishing quality strategies, procedures, and standards for the University and monitoring of these against agreed targets, ensuring management processes and service delivery consistently satisfy external and internal customers.
Responsibilities
Develop quality strategy, program, policy, procedures, plan and guidelines
Review existing policies and make suggestions for changes and improvements and how to implement them
Design and send out surveys to collect employee perceptions on the university policies and procedures. Facilitate workshops, meetings and feedback sessions to introduce new policies and collect feedback
Compile inventory of university wide policies. Maintain up-to-date revision history and upload approved policies on university website for easy of access. Offload out of date policies from website
Set up quality controls and tools, and inspect/ audit and monitor internal processes and procedures in the University. Recommend and implement improvements
Prepares quality documentation and reports by collecting, analyzing and summarizing information and trends including failed processes, stability studies, recalls, corrective actions, and re-validations
Develop a calendar for policy review cycles and collaborate with policy owners to initiate policy reviews as they fall due
Identify opportunities to increase efficiency and reduce waste across the University
Conduct staff training on quality assurance
Develop and monitor the department annual plan and budget
Job Dimensions
Financial Responsibility
Departmental budget
Working Conditions
Works predominantly within a comfortable office environment
Qualifications
Academic Qualifications
Master’s degree in a relevant field
Professional Qualifications / Membership to professional bodies
Relevant professional qualification
Member of a relevant professional body
Work experience required
Minimum of eight (8) years of relevant experience
Skills and Competencies
Executive disposition, and demonstrate high levels of integrity
Ability to develop long term integrated and cross-functional operational plans
Ability to operationalise strategy into action for the function
Business/Financial acumen, business savvy, innovative
Strategic management skills
Communication skills
Interpersonal skills
Organising and planning skills
Analytical skills
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