Job Description
Key Roles and Responsibilities
Taking ownership of technical issues, and working with the relevant teams to resolve more advanced issues when necessary
Resolving escalated customer complaints without the need for team lead intervention
Provide training to customers on the company software and product as part of the talent transformation
Respond to partner and customer inquiries through email and telephone and travel to client site when necessary
Oversee and follow-up on open customer issues.
Develop customer relationships through professional, dependable and accurate interactions.
Deliver company products and licenses to customers.
Track customer issues, coordinating with Helpdesk and aim to reduce the number of software tickets
Be flexible and available to respond to critical customer issues outside business hours.
CANDIDATE REQUIREMENTS:
The candidate must be flexible enough to work for extra hours when called upon.
The candidate should have a Degree in IT, BSc. or a related field.
At least 2-year experiences in support or similar role in software
Certification in SQL Server Database (2008-2012), Java, C++, C#, Linux will be an added advantage
Candidate should be detail-oriented, able to meet strict deadlines and able to work under pressure and with minimal supervision.
