The Role Responsibilities
End to End Case Management of Grievance Cases
Work with Head, ER Kenya & EA and HHR East Africa to agree on the grievance representative/s to review/ investigate and process the grievances.
Plan for Grievance Hearing including issuing hearing invite/statement of complaint.
Conduct the Grievance hearing or support the Grievance representative to conduct the Grievance hearing as the case may be.
Complete analysis of data/facts and reach a fair and consistent resolution/conclusion which minimises the risk to the Bank.
Update ERCMS at the initiation and conclusion of Grievance.
Update relevant stakeholders with key findings including any disciplinary actions recommended.
End to End Case Management of Disciplinary Cases
Level of Involvement and support with the Investigations phase based on case nature and complexity.
Conduct due fact finding and investigatory interviews including preparation of witness statements and investigation report.
Make arrangements for the Disciplinary Hearing including identifying the panel issuing hearing invite/statement of disciplinary case and provision of evidence.
Conduct of the Disciplinary hearing through supporting the hearing manager as required.
Complete analysis of data/facts and reach a fair and consistent conclusion which minimises the risk to the Bank.
Update relevant stakeholders with key findings and any relevant information, including any recommendations.
Update ERCMS at the initiation of the hearing and conclusion of disciplinary hearing and/or appeal.
Update HRBP and/or PRC team in case of a disciplinary action so that it could be highlighted for any potential P3 impact.
Collective ER Management
Develop and manage the Bank’s relationships with employee representative bodies in order to support employee engagement, business performance and the Bank’s broader social responsibility priorities.
Manage collective disputes, diffuse business disruptions and ensure that appropriate business contingency plans are in place.
Undertake collective consultation as required (e.g. collective redundancies, outsourcing, M&A, etc).
Effectively manage key stakeholder relationships.
Build external networks (e.g. ER Forums, Employee Associations, etc) and remain up to date with ER and legislative change/developments and be viewed both internally and externally as an expert in the ER field.
Build internal networks with HRBPs and business stakeholders where required.
Collaborate with HR Legal and Compliance and/or external legal counsel for advice on interpretation of local laws and regulations and ER policies, procedures, cases in-country
Collaborate with Labour Ministries development and application of government policy.
Managing employee-related risk
Provide commentary emerging ER Matters and escalate country ER risks based on trends or any new findings/issues.
Understand current local employment and discrimination law/case developments and be able to anticipate implications for the Bank.
Create and implement suitable actions to mitigate identified risks
Work with HR Legal and external counsel with respect of data disclosure requests, litigation cases and preparation for/ appearance at Labour Court/Employment Tribunal.
Support Education and Training of HR and Line Managers
Together with the Cluster/Regional ER Head proactively support, advise update, educate and train HRBPs and line managers across the ER product areas.
Our Ideal Candidate
Qualifications and Skills
Essential
Bachelor’s degree in Social Sciences preferably LLB from Recognized University
ER specialist, with a minimum of 5-6 years of work experience.
Proven track record and in-depth experience of ER investigations and case management.
Strong understanding of the local legislative and regulatory landscape
Effective networker and organizational influencer
Commercially astute
Strong collaboration
Ability to clearly and accurately analyse, interpret and communicate relevant and complex information
Good coaching, networking, influencing & negotiating skills.
Ability to assess risk & identify pragmatic solutions in context of conflicting demands.
Ability to develop & gain credibility within the organization in respect of ER expertise.
Role model and champion the Bank’s values and behaviours
Desirable
Experience in an international professional services/ banking environment.
Proven experience in working in a complex matrix, with demanding and fast paced client groups.
Experience of ER product & policy development.
Involvement in collective ER issues e.g. collective communication & consultation in non-unionized environments, TU/Works Council stakeholder management, collective bargaining, etc
