Key Accountabilities
Responsible for developing and building the East Africa (Kenya, Uganda, Tanzania, Ethiopia and Rwanda) infrastructure consulting business for Turner & Townsend, from the current low base to an annual turnover of $3.0+ million by 2022
Responsible for management of staffing, including staff recruitment and retention in the East Africa infrastructure business
Build trust with clients, industry partners and colleagues and maintain our “One Business” ethos
Secure business development opportunities with existing and new clients and ensure risks are effectively managed and commercial returns maximized
Actively engage in and be responsible for the delivery of project and ensure quality of delivery of the services provided
Key objectives of this role
Increase market share and influence within the major projects and programs in East Africa
Create a consistent and profitable business stream
Set ambitious yet achievable targets for the business and drive continued growth within target markets
Develop a position for Tuner & Townsend as a business leader within this market place
Guide and lead your internal team offering a strong point of focus for the business
Develop the respect of the team through track record and natural leadership qualities
Influence and impact
Through gravitas and experience be able to influence clients’ decision making at the highest level
With natural intelligence and a strategic mind provide focused solutions
Use one’s ability and contacts to access key decision makers within client organisations, regulatory bodies and government
Build and manage an active network through professional bodies and other industry groups
Minimum and Preferred Requirements:
+8 years of relevant experience
Recognised university degree and a relevant Masters’ Degree would be preferable
Membership in relevant professional organisations
Professional Registration
Ability to develop strong relationships with existing and new clients and cross-functional team members
Experience of working within East Africa is preferred
Experience of managing a business and building a team is preferred
Specific role and functions
Develop a business plan with clear accountability and targets
Continually review and update the business plan and take corrective action
Manage the operation within the approved budget
Build personal relationships with decision makers and manage new and existing client relationships in growing revenue streams
Attend relevant networking events and promotional opportunities
Act as the key, day to day client interface, ensuring that client objectives are met through the delivery of a value added services
Work with senior management to prepare bids for new work
Convert opportunities through management of the bid process
Assess financial performance of ongoing jobs and improve efficiencies
Perform the role of the Commission Manager, taking overall responsibility for end to end service delivery of all commissions
Provide regular updates regarding the status of projects/initiatives, and where appropriate, highlight issues of concern and conflict
Ensure the development of priority plans including risk mitigation, performance measurements, management controls and critical success factors
Identify and act upon opportunities to improve procedures, templates, products and the services provided to clients
Manage Quality Assurance process
Take responsibility for building the team required to deliver the services
Attract and interview candidates to join Turner & Townsend through your demeanor, your positive attitude and your ability to promote Turner & Townsend
Develop and deliver internal training strategy and appraisals
Coach and mentor staff, assisting them to achieve professional designations
Conduct effective quarterly development reviews with Directors and other employees reporting to you
Conduct annual appraisal for those reporting to you
Provide input for salary reviews and bonuses for those reporting to you
Focus on your own professional development throughout your career at Turner & Townsend
Keep current in your specialty fields by engaging in professional practice, participating in continuing education courses, reading technical literature, and attending professional meetings and seminars
Focus your attention on actively deepening your knowledge of the industries that your clients work within
Attend client meetings and have a full appreciation of the industry sector, converse in the industry language and instil client confidence that your in-depth knowledge enables you to best deliver a value added service
