REPORTS TO: General Manager
DUTIES AND RESPONSIBILITIES
Manage a portfolio of accounts to achieve long-term success.
Develop positive relationships with clients.
Act as the point of contact and handle customers’ individual needs.
Generate new business using existing and potential customer networks.
Resolve conflicts and provide solutions to customers in a timely manner.
Supervise account representatives to ensure sales increase.
Report on the status of accounts and transactions
Set and track sales account targets, aligned with company objectives.
Monitor sales metrics (e.g. quarterly sales results and annual forecasts)
Suggest actions to improve sales performance and identify opportunities for growth.
Ensure the delivery of sales presentations to superior executive officers.
KPIs
Sales Volume.
Client Acquisition rates.
New lead/opportunities.
Competitor pricing.
Existing client engagement.
REQUIREMENTS AND QUALIFICATIONS
Proven work experience as a sales account manager.
Hands on experience in sales and an ability to deliver excellent customer service.
Understanding of sales performance metrics.
Excellent communication and negotiation skills.
An ability to deliver projects and answer enquiries on time.
Business acumen with a problem-solving attitude.
EDUCATION
Degree in Business Administration
Degree in Marketing
Or any other qualification related to the field
