Job Description:
The job holder will be responsible for managing and servicing existing outlets while prospecting and developing new accounts with a focus on building long term customer relationships and increasing sales revenue in the HORECA Segment.
Responsibilities:
Area 1: 4 A’s Execution in HORECAS
Achieve product availability targets for the assigned outlets through identifying and negotiating listings and targets for strategic focus brands to drive and maintain numeric distribution by brand
Enhance product accessibility through identifying and negotiating SOVI (Forward Share Inventory and limit Out of Stocks) and achieving cold and ambient space targets by channel and brand
Promote product affordability on price by ensuring adherence to Recommended Retail Price (RPP) guidelines per strategic focus brand by channel and outlet
Identify, negotiate, plan and execute activation opportunities such as promotions and tastings with customer in line with the territory sales
Area 2: Sales Revenue Growth in HORECAS
Conduct client visits for existing and potential outlets in order to achieve the given sales targets and ensure sustained business growth.
Achieve required customer visit hit rate; call effectiveness and minimum order quantities and/ or values in order to drive sales in volume and value.
Proactively manage the cash and credit resources of the customer to drive growth of brands in terms of volume and value.
Monitor and manage company assets such as fridges, vehicles within the policies and procedures to ensure optimal use.
Receive, follow up and resolve all customer queries and complaints in collaboration with the customer service team in an efficient manner.
Prepare and submit accurate and timely reports to the territory manager to facilitate proper planning.
Identify Potential New Accounts and open the accounts directly with to grow business and Drive Volumes.
Area 3: Debt Management
Ensure Account payment and Reconciliations are done on Time to avoid supply
Ensure HORECAs Accounts operates within the stated credit
Area 4: Relationship Management.
Build, manage and maintain good strong long term customer Relationship with Kenya Wines Agencies and the key
Ensure Timely address of Customers
Ensuring Immediate Customer Feedback.
Qualifications:
Bachelor degree in business a business related course.
Membership in a professional body would be an added advantage.
A minimum of 3 years’ experience in retail and experience with HORECAS preferably in a beverage environment.
Possession of a clean and valid driving license.
Practical experience in use of MS packages and ERP systems.
Strong oral and written communication skills.
Excellent Persuasion, negotiation and influencing Skills.
Drive for results with no excuses.
Ability to work independently with limited supervision, under pressure and meet deadlines.
High levels of professionalism with internal and external customers.
High level of integrity.
Relationships and working contacts
Internal – sales and distribution, marketing and Customer Care departments
External – HORECAS, potential customers, distributors.
Work Environment
This is a field based role.
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