Job Description:
The Hospitality Manager will report to the group general manager, and will provide leadership as well as effective management, administration and sound operations in the hotel.
The manager is responsible for all aspects of operations at the hotel including day-to-day staff management and guest experience. They will play a leading role as an ambassador for the brand.
The manager will further formulate and implement policies and strategies for all departments in support of the hotel’s service culture, optimizing operations and guest satisfaction.
Responsibilities:
Provide support to the group general manager and the Board, prepare briefing notes, discussion papers and make management recommendations and proposals on specific matters for GM/Board approval as required.
Ensure full compliance to Hotel’s operating controls, SOP’s, policies, procedures and service standards.
Optimize property occupancy, and maximize on room/space yield revenue through innovative sales practices and yield management programs.
Establish a unique value proposition and brand visibility
Be fully accountability for achievement and management of on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
Responsible for the preparation, presentation and subsequent achievement of the hotel’s annual Operating Budget, Marketing & Sales Plan and Capital Budget.
Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services.
Manage and review the allocation of company resources to ensure that the highest standards of service are delivered and maintained.
Provide monthly financial reports to shareholders/ board on hotel, and relevant plans and business performance.
Be fully accountability for achievement and management of on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
Lead all key property issues including capital projects, customer service and refurbishment
Participate and manage the recruitment and selection of a professional hospitality team, ensure the team is well trained and developed to ensure career progression.
Ensure compliance with all professional, ethical, legal and statutory requirements in the conduct and running of the Hotel
Qualities and Skills:
Bachelor’s or Master’s Degree in hotel management or relevant field of study
6 – 10 years’ experience in hotel operations (preferably at General Manager Level or multi-unit hotel management experience).
Experience in opening, managing or re-positioning a hotel with clear track record
Demonstrated mastery of multiple disciplines/processes in relation to the position including finance, hotel operations, revenue management, hotel industry sales and training experience, Owner relations management, among others.
Experience working with international Hotel brands is an added advantage
Must be computer literate (MS Office, digital savvy etc.).
Must have a strong financial acumen (P&L, budgeting, forecasting, cost and waste management, etc).Proven leadership and entrepreneurial skills, marketing/PR, change management and strategic planning expertise at a senior level
Self-starter with high drive for results.
Strong problem-solving skills, demonstrated ability to manage multiple tasks and projects with strong attention to detail.
Strong communication, presentation, negotiation and conflict management skills.
Excellent People skills, exceptional customer service abilities.
Ability to work effectively with a board of directors, and influence shareholders positive
A strong professional image and high ethical standards and integrity
Leave a Reply