Why SunCulture?
SunCulture recently closed a round of funding with EDF, one of the world’s largest electric utility companies and a global leader in low-carbon energy. This exciting deal demonstrates that major power players view the off-grid sector as a future cornerstone of their business.
Reporting to the Head of Credit, the ideal candidate is responsible for collections of defaulted portfolio, racing & recovery of all Sunculture assets assigned on credit but defaulted, issuance of Demand letters in the field & initiation of repossession rights on all non performing credits above Sunculture’s Payg credit policy guidelines.
Does this sound interesting? If so, are you looking to;
Be accountable for reducing delinquency for assigned accounts
Ensure allocated accounts are monitored on a daily basis and appropriate actions taken to ensure that the collection portfolio remains within accepted limits through the application of sound credit judgment within Sunculture Payg credit policy guidelines.
Investigate and resolve any customer queries and complaints through verbal or written correspondence in line with Sunculture Payg credit policies.
Issue out demand letters at field level to defaulters with the aim to get payments back to normalcy.
Record new commitment to repay debt (PTPs), determine if debt can be collected and accordingly recommend/initiate recovery process.
Contact defaulting customers either by calling or visiting them with an aim of negotiating a settlement of the arrears.
Initiate Repossession of Sunculture Assets were necessary.
Achieve the monthly collection targets as assigned by supervisor
Identify and escalate deceased or disabled customers to Head of Credit for review or collection termination.
Ensure all work queues are acted upon.
Conduct field visit assessment before visiting the market areas.
Manage relationships with local authorities and Security Officers
Plan and organize field collection drives across all regions
Conduct monthly reporting as per portfolio performance on Delinquency.
Good, so you are interested in the organization and what the role entails. But, do you have
what we are looking for?
At least 3-6 years’ work experience in debt collection in a microfinance or such organization
Knowledge of relevant legal requirements and processes in microfinance and credit collections environment or any other financial institution
Evidence of well-developed organisational skills and the ability to meet deadlines.
Integrity and ability to work in consumer finance with small scale farmers across Kenya
Sound verbal communication skills including the ability to negotiate respectfully and communicate rationale for decisions made.
Self-starter-functional problem solver
Demonstrated ability to follow policy and procedures.
Sound judgement, analytical and decision making skills.
Accuracy and attention to detail.
Demonstrated ability to quickly learn new systems and processes.
Demonstrated commitment to service excellence.
Computer literacy
Lastly, the ideal candidate must be competent at;
Sales and Business Development
Enforcement of contract and repayment obligations
Interpersonal and communication at all levels
Information Collection
Experience in working with targets and strict deadlines.
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