The Position:
Reporting to the Managing Director/ Principal Officer, KCBIA the position is responsible for the leadership and management of the Sales and Business development unit’s profitability and growth targets whilst ensuring exemplary customer experience. The position is responsible for primarily driving the Agency’s Retail and Corporate business whilst managing client relationships to deliver products and services.
Key Responsibilities
To develop and lead the implementation of the sales and business development strategy in line with the overall KCBIA Strategy; to ensure achievement of profitability targets through revenue maximization and prudent cost management.
Provide strategic leadership and management of the relationship and sales teams to deliver on the unit’s financial and performance targets.
Drive sustainable growth through the development and delivery of innovative, insurance solutions and products so as to meet customer requirements and achieve business objectives.
Act as an Insurance product sales specialist/point person to key/strategic customer relationships/ internal stakeholders, actively provide market inputs for product development and enhancement initiatives.
Ensure strong cross- selling of existing and new products to existing and new clients; and in this process, maintain effective liaison with all relevant business units in the KCB Group.
To build and maintain collaborative and strategic relationships with relevant people in the industry, customers, regulators, Regional & Branch Managers and other stakeholders , to drive the development and delivery of business solutions.
Champion the delivery of excellent customer experience and provide first-class after-sales services and policy management.
Maintains a detailed and current understanding of the Insurance industry; (at a macro, current market structures, trends; enabling technologies regulatory requirements and issues) to ensure that that opportunities are realized and the risks mitigated.
Ensure timely preparation of relevant reports and daily monitoring of the sales team performance, accounts to ensure debtors are within the approved limits, and taking remedial actions in line with policy.
Track trends and competitor activity and collate data on market, perform customer needs analysis, trends, and competitive analysis.
Maintain the quality of portfolio within stipulated internal and regulatory parameters.
Ensure compliance to the Company’s policies, procedures and regulatory requirements.
Lead, motivate, and continuously develop a credible high performing team.
The Person
For the above position, the successful applicant should meet the following criteria:
Degree in Insurance, or Business, Finance, or other related field from an accredited institution and relevant Insurance professional qualifications. (CII)
Have at least 8 years management experience in insurance specializing in general insurance sales and managing sales team.
Have proven track record of attaining targets of business growth and profitability of insurance or annuity products.
A thorough knowledge of Insurance products, services and of regulatory requirements.
Excellent written and verbal communication skills, with the ability to lead and work well in a team environment.
Demonstrable cross-cultural, people and relationship management skills, interpersonal skills, networking and negotiation skills, with the ability to self-generate new business opportunities.
Strong leadership skills with demonstrated competences in championing high performance management.
Commercial outlook — desire to generate revenue in cooperation with other entities of KCB Group Limited. Entrepreneurial / desire to succeed.
Have appreciation and operating knowledge of the general insurance industry (especially operating dynamics of East Africa), market and global trends as well as challenges
Demonstrable ability to adapt and operate in a matrix management and reporting environment.
Highest standards of personal conduct, professional performance and business ethics
To be considered your application must be received by Friday 19th August, 2019
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