Responsibilities
Sweep, scrub, mop and polish floors
Clean wash basins, mirrors, tubs and showers
Vacuum clean carpets, rugs and draperies
Shampoo carpets, rugs and upholstery
Dust and polish furniture and fittings
Realign furniture and amenities according to prescribed layout
Clean metal fixtures and fittings
Empty and clean trash containers
Make up beds and change linens as required
Wash windows as scheduled
Iron and press clothing and linen
Sort, fold and put away clean laundry
Operate mechanized cleaning equipment
Maintain all cleaning equipment and materials in a safe and sanitary working condition
Restock room supplies such as drinking glasses, soaps, shampoos, writing supplies, mini bar
Replace dirty linens with clean ones
Inspect and turn mattresses regularly
Monitor guest laundry bags
Replace laundry bags and slips
Check all appliances in rooms are in working order
Respond to calls for housekeeping problems such as spills, broken glasses
Deliver any requested housekeeping items to guest rooms
Ensure confidentiality and security of guest rooms
Follow all company safety and security procedures
Report any maintenance issues or safety hazards
Qualifications
Proven experience as a housekeeper or relevant role
Excellent communication and interpersonal skills
Good knowledge of MS Office
Degree/Diploma in hospitality training
Utalii training will be considered an added advantage
knowledge of cleaning and sanitation products, techniques and methods
working knowledge of operating cleaning equipment
Key Competencies
attention to detail
customer focus
reliability
listening skills
adaptability
planning and organizing
team work
integrity
honesty
