Program Start Date March 2020 Location Krakow, Poland for the first 6 months, then Kenya What You Will DoBy joining the Customer Experience Delivery team you will become a trusted advisor to our customers. You will consult with them to build a solid, long-term relationship, providing thought leadership in solving their technology challenges and supporting them in achieving their business outcomes. On a day to day basis this involves working with them directly to review their technical business requirements in order to propose new technology designs that will meet their current and future needs. This will involve the provision of a range ofIT consultancy services and the creation and presentation of project documentation incorporating elements design, implementation and testing in line with Cisco standards. On an average day this means
Building and maintaining relationships with a variety of international customers
Navigate customers through evolving technology and digital transformation
Prepare customer’s business and technology infrastructure for emerging trends
Propose and review data center, cloud, network or security designs exceeding business specifications
Install, configure, and integrate new solutions or applications of Cisco and Third Party solutions
Keeping an eye on the ever increasing security requirements and constantly evolving threat landscape
Manage or optimize existing network or cloud infrastructure with redundancy and risk mitigation in mind
Solve technology and software problems that cross a broad range of technologies, help reduce risk and increase operational efficiency
Opportunity for travel and face-to-face customer consulting as required
Building a specialization in a specific technology, customer or market segment, based on broad general training
What We Can Offer YouParticipate and thrive in the Cisco team culture, built on openness and transparency. You will spend the start of your career with Cisco in one of our training hubs (Krakow, Poland) where you will have the opportunity to connect and socialize with a large group of likeminded associates from all over Europe. Through world class training you will have the opportunity to become a leading expert in Software, Cloud, Mobility, Security, Collaboration or Datacenter. You will then move into your permanent role where you will be given real responsibility from day one. You will have the opportunity to combine your degree education with learnings from our advanced training environment to build creative solutions to real business challenges. We want you at the heart of the Cisco transformation to software, services, and solutions. We offer a fantastic work environment while you will receive a competitive salary and generous benefit; including ability to work remotely and lead a balanced lifestyle.What You Will Need To Succeed
You are excited by the fascinating world of Cisco software, security or infrastructure solutions, and you love to see customers succeed.
You have minimum a BS/BA from a 3-4 year technical program degree in Engineering, Information Technologies, Cyber Security, Computer Sciences, Physics or Mathematics preferred
You are able to live and work in Kenya with no additional VISA sponsorship from Cisco
You are fluent in English and Swahili
A technology enthusiast, enjoying talking about innovation and always keeping up with the latest technology news.
A strong communicator with the confidence to engage and talk to a wide range of people.
View team collaboration as instrumental to achieving success.
Enjoy looking at practical real life challenges and think creatively to solve them.
Approach situations with an open and curious mind, taking on challenges with an eye for opportunity.
Programme structure
First 6 or 12 months (together with all associates from across EMEAR) full-time training, shadowing and job rotation in Krakow (Poland). Cisco will support you with the relocation to Poland and with obtaining a Visa/Work Permit when applicable. If you have no work experience this will act as your transition from university campus to work life.
After 6 or 12 months join the local CX team in Kenya, assuming ownership and responsibility of regional CX deliverables and customer success, supported by ongoing mentorship and guidance to accelerate your continuous development. Shape solutions of real world challenges, closely mentored and integrated into our diverse team.
