Provide strong management and operational support to the Head of Operations by taking responsibility of and managing all aspects of Business Process Re-engineering across Stanbic Bank by leading the development and delivery of a comprehensive Process Transformation Programme. This will include the delivery of a comprehensive programme of process changes and ensure that they are strategically, financially and operationally sustainable. The role entails Process Mapping, Process Modelling and Simulations vis-à-vis existing and new systems, work measures, volumes, standards and procedures. It also drives business process change and quality improvement initiatives and implementation and includes:
Planning, Organising, Directing and Coordinating BPR activities in the Bank.Serve as a facilitator of the BPR engagements enabling the stakeholders arrive at the most ideal processes.Documenting, obtaining necessary approvals and publishing processes in the repository.Overseeing the implementation of all new and reviewed processes across the Bank.Defining process performance metrics and resource productivity thereof.
Key Responsibilities/Accountabilities
Strategic Execution
Understanding the overall Bank Strategy and how business processes fit into the Bank’s strategy.
Develop and implement suitable business process transformation strategies to respond to internal and external drivers, challenge existing practice and identify new and better ways of working in order to accelerate growth towards achieving its strategic outcomes, whilst maintaining financial balance, and increasing quality and customer satisfaction.
Continually recommend improvements and adaptations to existing systems, processes and structures to ensure current and future sustainability of quality service.
Process Transformation – Program and Project Management
Support business process re-engineering to ensure that processes are lean, efficient and effective through the elimination of non-value adding activities and identification of opportunities that support/drive the migration of transactions to economically viable alternative electronic delivery channels.
Undertake business analysis, business requirement gathering, solutioning, project management, governance and control and delivery activity across process transformational programmes and projects.
Support teams with skills in process excellence, project management, facilitation, problem solving, accelerating transformation and value creation to drive toward required outcomes.
Perform substantiation tests to ensure the right process initiatives are undertaken and the business benefits are being fully realized.
Efficient and Effective Delivery in business unit
Develop improvement initiatives in line with the Business strategy and/or requirements
Drive the implementation of new/revised Key Business processes/procedures
Oversight management of Process mapping, review and documentation
Drive the development and maintenance of SMART Process Metrics for all processes using Business Process management tools
Develop, implement and maintain Benchmarking and Process productivity metrics for key business processes
Develop, implement and maintain staff resourcing determination metrics for business units as relates to work volumes and measures
Relationship management with Key Business Process Owners and stakeholders
Manage and align process change requests.
Optimise the risk profile in the business units
Identify the major process and automation risks faced by business units and ensure that the required controls are in place to monitor and reduce exposure. In this regard, design appropriate monitoring tools and metrics.
Ensure compliance with approved limits and levels of authority.
Ensure Satisfactory audit ratings and track to closure all action plans arising from risk assessments, ops risk reviews, internal and external audits and regulatory inspections to improve the control environment relating to assigned area.
Compliance
Ensure implementation and adoption within assigned portfolio of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes. This includes monitoring and identifying any material compliance related breaches and escalating them to line management and the Compliance Office.
People Management
Ensure management of headcount within assigned area is within agreed budgets and continuous evaluation of productivity of assigned staff is undertaken to determine optimal resourcing.
Evaluate and manage the performance of direct reports to achieve a high standard of competence, motivation and service orientation, focusing on the development and retention of talent.
Ensure succession plans are in place for key positions within assigned units by ensuring appropriate training and development programs are implemented with a view to capacity building.
Identify strengths and development areas and ensure that staff receive adequate training intervention aimed at ensuring staff are appropriately skilled to do their jobs.
Proactively coach and mentor direct reports
Stakeholder Engagement
Builds and maintain credible and value adding relationships with stakeholders, including management, peers, internal and external audit.
Preferred Qualification and Experience
Requirements:
First Degree
Field of Study: Engineering/Business
Other qualifications, certifications or professional memberships
Certified Business Analyst
Six Sigma – Black Belt
Business Process Management
Project Management
Experience
Business Support
Business Operations – Operating systems and processes.
Years: 7-10 years
Knowledge/Technical Skills/Expertise
Product and Process Knowledge
The ability to fully understand core product features and fully interpret operational requirements, evaluate business opportunities, process and system requirements and changes for effective delivery.
Applies concepts without requiring supervision, able to provide technical guidance when required
Risk/ Reward Thinking
The ability to provide due consideration to risks, rewards and the cost of control measures in evaluating business opportunities, process and system changes
Applies concepts without requiring supervision, able to provide technical guidance when required
Process Risk Identification
The examination of the essential elements of risk such as; assets, threats, vulnerabilities, safeguards, consequences and the likelihood of the threats materialising
Mastered the concept, able to act independently, provides guidance and training to others
Management Reporting
The ability to prepare quantitative and qualitative analysis on the Business Process landscape of the business including interpretation and analysis for use by senior management.
Mastered the concept, able to act independently, provides guidance and training to others
