Job Description
DEPARTMENT: Implementation
REPORTS TO: Head of Implementation and Support
QUALIFICATIONS
Bachelor of Commerce with CPA Part II qualification
Experience:
1-2 years’ experience as either an ERP implementer.
Experience with Microsoft Dynamics NAV and or AX an added advantage
DUTIES AND RESPONSIBILITIES
Collect user requirements from the client
Document business processes and work flows
Provide the link between the Developers and the Client
Provide Quality Assurance of the developed systems
Provide end user training
Provide post implementation support to end users
Prepare weekly targets and reports and give the latest status of their work
Escalate implementation and support issues on time to the supervisor or any other manager
SKILLS
Soft Skills
Proactive
Good interpersonal skills
Up-to-date with current trends in technology
Creative problem solving and conflict resolution
Inquisitive
Customer Service and Public Relation skills
Clear communicator (written and verbal)
Functional/Technical Skills
Good knowledge of Accounting
General Business processes analysis, interpretation and modeling skills
Good understanding of implementation methodologies e.g. Sure Step Methodology
Excellent documentation Skills
Knowledge and hands on experience of at least one Accounting Software
Additional Skills
Should have self-discipline
Should be highly motivated and energetic
Leave a Reply