Workshop Service Advisor

The ideal candidate must have a background in automotive industry and a minimum of 5 years’ experience in a busy service center
Job Purpose
To ensure optimum customer service, we’re hiring a  Workshop Service Advisor to work one-on-one with our clients. Your job will be to advise customers on the available parts and service options when their vehicles need repairs. We’re counting on you to develop extensive product knowledge and to serve all of our customers with a friendly smile and honest guidance
Responsibilities

Greet customers when they arrive at the parts and service center, schedule service appointments and direct them to an available mechanic
Consult with mechanics about necessary repairs and possible alternatives to expensive work
Writing service orders and descriptions of problems and repairs in job cards
Provide customers with in-depth information about the repairs that will be done to the vehicle
Answer questions about service outcome (after consulting with mechanic if necessary)
Estimating the cost and time needed for repairs
Handling customer concerns, comments and complaints
Manage and oversee the service center’s workflow and scheduling
Call customers to inform them of changes in service, or to let them know when their vehicle is ready for pick-up
Inspection and scrap metal collection
Test driving the vehicles to confirm service repairs

Qualifications

Diploma in mechanical engineering
Extensive knowledge of automotive industry and parts
Excellent communication and organizational skills
Well groomed and highly presentable
Ability to communicate equally well with mechanics, customers and senior management
Experience in interacting with insurance assessors
35 years of age and above