Counter Fraud Administration Officer

Job description

Role Purpose:

Supporting the Head of Fraud and the Regional Fraud Leads in the coordination of fraud management administration and communication in the WCA and MEEE regions, including: (depending on business needs, regional focus may include other regions ESA, ASIA and LAC).

Support in stakeholder communications relating to fraud incident reports and investigation updates
Support with case management and record updates and uploads to the case management system, Datix
Support in the planning and coordination of logistics for fraud trainings sessions conducted by the Regional Fraud leads and other members of the global fraud team (face-to-face awareness training, investigation trainings, Fraud Focal point trainings etc.)
Support and coordination for the compilation and sharing of regional fraud reports to Regional SMT and Centre
Manning the SCI Fraud email account to receive and acknowledge receipt of incidents reported through this medium and referral to the relevant Regional Fraud lead
A point of contact for the Fraud Focal Points at Country Offices and Regional Office

The role may require significant international travel including to challenging locations often with cultural sensitivities.
In the event of a major humanitarian emergency, the role holder will be expected to work outside the normal job description and be able to vary working hours accordingly.
Contract Duration: 12 months
Qualifications and Experience
Essential

minimum of 3 years of relevant experience in a role involving administration support and stakeholder communications
demonstrable understanding of the importance of counter fraud activities and mechanisms for reducing fraud
aware of current best practices in investigation techniques
excellent written and spoken English demonstrable by good oral and written communication skills
able to offer practical solutions to management to help resolve incidents including in crisis situations
perseverance, resilience and tenacity
ability to work with minimum supervision

Desirable

formal investigation qualification or working towards this qualification
an added language (French or Arabic) is desirable
understanding of the role and approaches of the international development sector
previous experience of delivering training sessions / workshops.