This post reports to the Senior Coordinator Outreach within the Programmes Operations Department. Outreach is one of the 4 channels through which MSK implements its projects; others are Social Franchise, Clinics and Social marketing. In particular the role is required to ensure that all technical aspects relating to the provision of quality and excellent health care to our clients is achieved in line with MSK core values of customer focused, results oriented and sustainability. S/he will be pivotal in supporting 3 – 4 MSK outreach teams in provision of all Family Planning procedures especially BTL and Vasectomy.
Marie Stopes Outreach teams are a vital part of MSK’s work in Kenya. They enable us to reach communities that would otherwise be un-served by our services. These professionally competent and committed teams offer free, efficient and high quality sexual reproductive health counselling and related services that are inclusive of all needs. As required, they provide referral & linkage to other MSK services. Liaising closely with local stakeholder partners (governmental and non-governmental) the teams build capacity of MoH personnel and work toensure sustainability beyond the period of their project funding.
Strategic Purpose of the Programme Operations Unit: to ensure excellent delivery all MSK Programme activities and the development and funding of new work.
To provide clinical services and ensure that MSK meets the requisite QTA standards
Activities include
Overall quality inputs into service delivery including carrying out LAPM procedures as laid down in the protocols.
Ensure there is proper and effective use of medical equipment and supplies and for notifying the team leaders of needs for repair, maintenance or replacements etc.
Continuous monitoring of the other team members involved in service delivery
Conducting regular internal quality audit checks.
Responsible for reporting on all major and minor complications arising in the day to day operations.
Activities include
Timely recognition of potential medical complications and dealing with or refer them as appropriate.
Timely and appropriately reporting on all major and minor complications to the MAT
Establishing clear and concise referral protocols and directories that are routinely updated.
Providing timely feedback to the team on any gaps identified in the comprehensive treatment cycle.
Coordinating and administering relevant and timely continuous medical updates to other staff to meet MSK’s operations needs.**
Activities include
Develop clear framework for regular clinical updates for all health care staff at the outreach especially with regard to mini laparotomies.
Preparing and participating fully in Continuous Medical Education (C.M.E.)
Liaise with the QAM department in supporting regular quality updates at the outreach
Routinely seek personal professional development in clinical skills and updates to deliver high quality services
Accurate information is available relating to service delivery and client feedback .
Activities include
Conduct regular counselling to all clients in need of LAPM.
Maintain high quality service delivery data and ensure prompt reporting is achieved in line with MOH and MSK reporting framework
Respond to data collection needs appropriately
Proactively seek clients feedback in line with MSK customer focussed approach.
Knowledge, Skills and Experience
Qualifications:
Bachelor’s degree in Medicine and Surgery from a recognized university- Medical Officer
Diploma in Clinical Medicine and surgery.
Clinical officers with specialties in RH services will be added advantage
Must have completed 1 year of post internship
Must be registered with the Medical Practitioners and dentists board/ clinical Officers council and possess a valid Private practice License
Experience in conducting mini laparotomies such as tubal ligation and vasectomy is an added advantage
Skills:
Proven clinical skills and competencies
I.T skills
Report writing skills
Leadership skills
Attitude / Motivation: Successful performance at MSK is not simply defined in terms of ‘what’ people achieve, but equally is about ‘how’ people go about their jobs and the impact that they have on others. There are 13 key behaviours that MSK encourages in all employees and they are defined below:
Initiative : Thinking ahead and taking action to make the most of opportunities by finding the optimum solution
Innovative : Thinking creatively and outside of the box so that ideas generated create a positive outcome
Effective Communication : Communicating through active listening and good questioning techniques, using appropriate body language, ensuring information is clear and concise.
Responsive : Being responsive to changing priorities and demands
Working Efficiently : Planning, prioritising and organising work to ensure work is accurate and deadlines are met
Sharing Information : Sharing information and knowledge whilst maintaining confidentiality
Focus on Learning : Taking responsibility for keeping knowledge and skills updated and for seeking opportunities to develop further
Commitment: Awareness and understanding of goals, vision and values and how your role impacts on this and going the extra mile to meet role requirements
Driven: Drive and determination to deliver results
Accountable: Taking responsibility for appropriate decisions that you make, and the actions and behaviour you demonstrate
Embracing Change : Openness to embracing change within the organisation and being able to adjust plans/activities accordingly
Motivated: Motivation towards achieving quality results to maximise potential
Team Player: Working as part of a team by being supportive, flexible and showing respect for each other
