Work Station: Kisumu
Job Summary:
The Technician based in Kisumu, Kenya, will be responsible for offering after-sales services and providing responsive trouble-shooting and maintenance services for solar products deployed by Mwezi Ltd across Kenya. The technician will also be responsible for achieving an overall positive customer experience, with regard to warranty and maintenance of solar products.
Key responsibilities and accountabilities:
Ensure the assessment of products returned under warranty is completed in line with company’s quality standards in a timely manner.
Streamline the process of receiving products at the main office in Kisumu and dispatching back to customers, ensuring it is efficient and effective.
Trouble-shoot and respond to customer complaints within 48 hours.
Report back to branch any customer complaints identified in the field.
Effectively sell service packages to existing customers as well as non-Mwezi customers.
Regularly attend training organized by the Company and improve maintenance skills.
Undertake trainings to other staff on product quality assessment and warranty on products
Complete all company documentation in a clear, consistent and timely manner and return to branch.
Report efficiently and effectively to line manager.
Strictly follow the Company’s standard operating procedures (SOP).
Qualifications
Diploma in electrical or electronics engineering or related field
Minimum 1 year working experience
Experience with solar electronics is an added advantage
ERC T1 or T2 license is an added advantage
High level of discipline
Organized thinker who is neat in his / her work
Self-starter with initiative
Able to travel at short notice
Ability to learn new skills and flexibility.
Demonstrated ability to work under pressure.
