Responsibilities
To guide clients on clearance processes in Kenya as per their requirements with SOPs in Place, including checking and approving their draft documents before they are finalized.
Receive all pre-alerts for all Airfreight, Sea freight, Transit and Transshipments including Local imports and Exports by sea and road and forward the documents to the concerned parties.
Handle all Queries and information on shipments from Origins and/or Clients.
Ensure all operations team Members work as a Team to achieve set standard requirements per company rules.
For Transit/ Transshipment Air freight shipments Book Cargo space with respective Airlines.
Prompt positive liaison with all Ground Staff & Transport Department for all Local & Transit Road Shipments including customs clearance etc.
Ensure all Operations Master Files records & Documents are kept in good order & in right places within the office as per its set processes.
To Handle / Check all purchase Invoices are correctly billed to us & that we have fully recovered all its costs / charges. Verify / Approve these Invoices.
Checking and Approval of all outgoing Draft Invoices to any Clients. Also to approve all such final Invoices for all Clients and to ensure all its attached documents are correct & as per its requirements & per what is stated in Invoices.
Fully Intervene with Customs Authorities, KPA, Shipping lines, Airlines or Ground Handlers as & when required when there are disputes or queries or mis-handled or mis-performed by others or juniors during its clearance processes and to ensure prompt positive results for both ULL and Customers.
To Monitor & Supervise that all our Transit & Transshipment Entries are lodged upon arrival of goods and Entries are passed & processed within 48 Hours to avoid any Airport Storage charges
Address customer issues and ensure overall customer satisfaction.
Supervise with the Declaration Team and Bonds Officers to ensure our Bonds are cancelled in time to avoid deferred costs.
Seamless coordination with Transport department to ensure efficient loading at ICDE, offloading at client premises as well as return of empties back to the shipping line.
Qualifications
Bachelor’s degree in sales and marketing/Business management or equivalent qualification
Diploma in Clearing and forwarding.
More than 10 years’ progressive experience in clearing and forwarding industry.
Excellent problem solving & interpersonal skills.
Excellent communication skills, both oral and written and reporting skills.
Ability to multi-task and get things done to completion.
Knowledge and understanding of customs legislation, tariffs, import/export documentation, customs clearance, bond management and customs declaration.
Highly developed teamwork skills – ability to work with others and embrace team work
Demonstrated effectiveness in holding conversations with customers and giving progress reports.
Demonstrated ability to increase productivity and continuously improve methods, approaches and departmental contribution – commitment to continuous learning
