About the role
Paperbags Ltd looking for a sales administrator who will perform key functions to support sales teams in various ways and also performs office-based administrative duties.
Responsibilities
Pipeline Management:
Maintaining an accurate database of customer information such as billing details, product preferences, and correspondences.
Processing of invoices.
Record Keeping of all sites visits made.
Maintaining accurate and updated records of sales figures on a daily, weekly and monthly basis.
Follow-up on orders:
Preparing estimates upon requests by customers and closely monitoring the progress of on-going customer orders.
Ensure timely order fulfillment and delivery to customers.
In-store sales:
Providing walk-in customer with product samples and catalogs and recommending products to customers based on customers’ needs and interests.
Administration duties:
Scheduling appointments to make site visits for both existing & prospective customers for the sales reps.
Picking and making sales calls and follow up calls
Any other duty as may be assigned by your manager from time to time.
Required Qualifications
A minimum diploma/ degree in business related field or equivalent.
Competent in computer applications, Microsoft Excel, Word, PowerPoint, Access, etc.
Customer service experience.
At least 3 years of experience working as a Sales Administrator in a busy environment
Key Performance Indicators (KPIs)
Minimal customer complaints.
Meeting delivery targets/timings etc.
Pipeline management/record keeping accuracy
Customer satisfaction
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