Who we’re looking for
We are looking for an enthusiastic and diligent team member who would join our operations team with a focus on developing out our growing voucher program. An ideal candidate has experience in sales, operations, developing and conducting trainings, and early stage research project development. This candidate enjoys a fast-paced working environment, loves working with and interacting with customers, and re-iterating systems to improve the customer experience. This candidate is a customer-centric leader who will effectively bring pharmacies onto the Maisha Meds platform and voucher program and work to tailor the program to best suit our pharmacy partners and patients.
Responsibilities
Leading the pitching and onboarding of our 250 pharmacies on to the Maisha Meds voucher program.
Collecting feedback from pharmacies on the and iterating on / refining insights to make them actionable and immediately useful for pharmaceutical clients and others in the global health space
Managing medication orders on consignment for all pharmacies that are part of the voucher program/receiving medications for the voucher program
Mapping out touch points to ensure pharmacy partners and customers are engaged with the voucher program
Tracking and analysis of all voucher program related data, including: inventory and reordering needs, enrollment, ODK form completion, and onboarding
Providing follow-up advice and trainings as needed for pharmacies being onboarded to the voucher program
Support streamlining and scalability of the onboarding process for the voucher program
Assist the general operations team in tasks as needed
Maisha Meds reserves the right to adapt the work scope for the employee, in response to company needs or changes in direction
Growing key business metrics such as revenue, unique customer count and recurring customer rate, with a focus on data-driven approach to identifying and addressing key customer pain point.
Ensure close collaboration between corporate and technology teams to drive successful execution on strategies
Serve as a key accounts manager and brand ambassador for Maisha Meds
Proactively identify and communicate business risks and opportunities and synthesize customer feedback for team
Qualifications
Bachelor’s degree (minimum) in research, communication, sales, business or other related field
2+ years working in enterprise, sales, research or training, experience in medical or pharmaceutical field a plus
Prior experience working with Excel, ODK, Dedoose and/or other quantitative and qualitative research tools
Humility, empathy, and a sense of humor. We are a small team that cares deeply about our work, and it is essential that we work well together
You care deeply about what we’re building and how it may change how healthcare is accessed for millions of patients.
A passion for building world class product with a desire to see it scaled widely
