Responsibilities
Answer and direct phone calls
Organize and schedule appointments
Plan meetings and take detailed minutes
Coordinating appointments and meetings and managing staff calendars and schedules.
Develop and maintain a filing system
Update and maintain office policies and procedures
Maintain contact lists
Provide general support to visitors
Act as the point of contact for internal and external stakeholders
Liaise with executive and senior administrative assistants to handle requests and queries from senior managers
Manage large amounts of incoming calls
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Go the extra mile to engage customers
Communicate and coordinate with internal departments
Requirements
Proven experience as an administrative assistant or office admin assistant
Proficiency in MS Office
Excellent time management skills and the ability to prioritize work
Attention to detail and problem solving skills
Excellent written and verbal communication skills
Strong organizational skills with the ability to multi-task
High School Certificate; additional qualification as an Administrative assistant or Secretary will be a plus
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