Job Description
Key Responsibilities
Coordinate all the departments in the restaurant dealing with food and beverage to ensure proper service delivery
Hold regular briefings and meetings with all heads of departments.
Maintain the restaurant’s revenue, profitability and quality goals whilst ensuring efficient operations
Investigate and resolve complaints regarding food quality and service
Monitor compliance with health and fire regulations regarding food preparation and serving.
Monitor food preparation methods, portion sizes, and garnishing and presentation of food in order to ensure that food is prepared and presented in an acceptable manner
Work to ensure proper coordination between the front and back office to ensure proper service delivery
Maintain food and equipment inventories, and keep inventory records.
Budgeting: Responsible for the preparation, presentation and subsequent achievement of the Operating Budget, Marketing & Sales Plan and Capital Budget.
Ensure full compliance to restaurant operating controls, standard operating procedures, policies, procedures and customer service standards.
Preparation of daily reconciliation reports and timely reporting to management.
Closely monitor the business reports on a daily basis create detailed reports on revenues and expenses and make decisions accordingly.
Deliver superior service and maximize customer satisfaction
Respond efficiently and accurately to customer complaints
Organize and supervise shifts
Control operational costs and identify measures to cut waste
Qualifications
Higher Diploma from Utalii College in Hospitality management or any other recognized institutions.
Not less than 5 Years’ working experience in the same position
Perfect knowledge of food and beverage products and their production and services
Perfect computer knowledge and skills and ability to operate Microinvest restaurant software
Excellent oral and written communication skills
Result driven and team player
Good coordination skills
Ability to compile and strong understanding of reconciliation report
