Job Details
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.
Qualifications
Should have a minimum grade of a C+ in KCSE and in mathematics a C
Diploma in sales and marketing
Good communication skills
Ability to stay calm when customers are stressed or upset.
Proficiency in basic computers knowledge.
Experience working with customer support.
3 years previous on a similar jo
