Job description
Position Summary
The Pre-Sales & Technical Support Specialist is a critical part of the sales management process with a focus on delivering pre-sales demonstrations and post sales technical support to drive great customer experience. The incumbent will focus on understanding customer’s requirements, challenges and opportunities to improve and determine the best available products and solutions available in the business thus driving to achieve defined sales and business objectives.
The Pre-Sales & Technical Support Specialist is responsible and accountable for (but not limited to) the following:
Assist existing Partner Sales Representatives by providing product and application training; job site demonstrations, installation scheduling, assist in field troubleshooting and assist in product and solution installations
Provide tactical pre-sales support for sales activities including needs analysis, data review, product demonstrations and other general sales support
Become an expert in the features, benefits and application of Leica Geosystems/Hexagon products and solutions
Translates customer problems and requirements into business solutions using existing hardware and software products/solutions and supports sales efforts for existing and prospective customers
Communicate via phone, email, face-to-face and web meetings with current and prospective customers, assisting and guiding them with their questions and requirements
Provide proactive support to customers, upskilling users periodically and upselling new solutions to existing customers by showcasing value
Share and communicate customer challenges and requirements to internal product development teams to enable translating into workable solutions
Perform any other duties as requested by the Manager
Education, Experience, Training and Special Skills
A degree or technical diploma in a relevant discipline is preferred with at least 4 – 6 years of technical support experience in related product lines
Must have a good working knowledge of surveying or related product/solutions
Exceptional interpersonal skills with proven ability to build customer relationships
Ability to work independently to solve problems, as they arise and under pressure and to deadlines
Strong presentation skills especially to groups and forums of customers
A passion for superior product delivery and customer service and an appreciation for the need for a positive end-user experience
Fluent in English and command over other regional languages will be an added advantage
Physical Demands / Work Conditions
Frequent travel within the region (40 – 60%) and intermittent international travel, as required
