Job Summary:
The selected candidate will be in Managed services environment providing technical Support and in the CS Core domain handing ZTE Core CS Equipment i.e. ZTE MSS/MGW/HLR/STP/MNP/EIR/HLR/SBC. Experience in Telco-Cloud or NFV will be an added advantage.
Main activities are listed but not limited to below:
Core CS nodes software upgrades/updates
Second level Support for Core CS UMTS and LTE ZTE equipment’s including equipment surveillance, operations and configurations
Configuration Management (generate and implement data transcript)
Ensure Service levels and MTTR are upheld within the Customer Network by providing leadership in troubleshoot and fault restoration.
Performance Management. Perform ZTE CS Core network performance and optimization activities to ensure network KPI’s and maintained and/or improved on agreed thresholds
Technical Capability development, training and knowledge transfer for CS Core Team in ZTE Install base
Coordinate Level 1/2/3 technical support; Ensure proper customer follow-up and escalation. Facilitate identification of control mechanisms and critical action/recovery paths for system components. Manage customer communication to get closure agreement on solved tickets.
Preventive maintenance & Operational Instructions, processes and documentation
JOB DESCRIPTION:
Staff support for ZTE MSS/MGW/HLR/STP/MNP/EIR/HLR/SBC on Project Activities, Customer Complaints, Operation, Preventive and CorrectiveMaintenance. Staff required ensuring all the operational stability and healthiness of the ZTE Core nodes towards Excellence Customer Experience (ECE).
MAJOR DUTIES AND RESPONSIBILITIES:
Must be equipped with minimum 2 years ZTE product knowledge
Outage handling on core network and service recovery within MTTR of
Perform inter-connect testing for new POI.
Coordinate all migration activities according OPS SOPP
Coordinate all activities involving vendors’ intervention in Customer network.
Perform Health Check on all ZTE Core Switch nodes on regular basis.
Responsible for node acceptance for all new ZTE Core switch nodes.
Be proactively involved in all network improvement activities.
To introduce and conduct technical training to team member and counterparts.
To ensure MSS/MGW/HLR/STP/MNP/EIR/HLR/SBC network availability at all time.
Software & hardware upgrade, software patches and network optimization.
To perform Critical WO on MSS/MGW/HLR/STP/MNP/EIR/HLR/SBC Configuration Data.
Trouble shoots on HW/SW fault for MSS/MGW/HLR/STP/MNP/EIR/HLR/SBC Node.
To perform and track on Preventive Maintenance on MSS/MGW/HLR/STP/MNP/EIR/HLR/SBC Node.
To liaise with counterparts on design issue and improvement.
Efficient and consistent reporting on activities related to MSS/MGW/HLR/STP/MNP/EIR/HLR/SBC.
To track, record and document on all info related to MSS/MGW/HLR/STP/MNP/EIR/HLR/SBC.
Follow up with vendors on any related issue regarding MSS/MGW/HLR/STP/MNP/EIR/HLR/SBC.
Complete the Expansion Activity (Sigtran, IuCS, and IP Pool) in house.
Complete the End to end core project involved and maintain record for the same.
Support other department to improve system improvement.
Core network Migration Support.
Hardware/Software fault diagnosis & rectification.
Provide Network support operation and maintenance processes and their implementation.
Improve network daily task and automation for new technology
Expectations:
To support on new or existing project work
To monitor on access/security in GSM areas (logical/physical).
To escalate to Operations Director /SLM Core Manager for any issues or on any unsolved matters.
To report weekly on running activity related to GSM.
To report on KPI on weekly/monthly basis.
To track on hardware especially related to processing before service impact.
To ensure all Operation and Maintenance job/achievement follows dept KPI requirement.
It is important that you have at least a tertiary level qualification in Engineering, Technology, IT, Computer science or Management field or hold a professional qualification from a recognised body, though extensive relevant experience may be considered in place of this
For this role it is important for you to constantly have a customer mindset ie able to think and react in ways that will be beneficial or cause least disruption to ourcustomers
You have an appreciation for good service level and customer experience, whilst having the ability to anticipate and mitigate problems
go to method of application »
