Reporting to: Business Development Manager
Department: Enterprise Solutions
Role Purpose:
They should be familiar with the market trends specifically in regards to automating various industries such as Retail/Trade, Manufacturing, Distribution, Construction, Government and Service Industry.
Key Duties and Responsibilities
Consulting
Conduct ERP Training and Implementation
Perform system upgrades, setup and installation
Consulting on Hardware and Network related issues
Customizations of the ERP System
Support
Respond to support issues within our agreed SLA Response Time
Record all Support issues to the Help Desk Software
Resolve all support issues and communicate the same to the client
Escalate any unresolved support issues to Support Manager
Account Management
Ensure all SoftIQ clients are satisfied with our system implementations and support services and there are minimal complaints.
Actively look for referral business from SoftIQ clients
Conduct system health checks.
Research and Development
Actively involved in innovation, research and development
Come up with fresh new ideas in regards to our products and services
Do integrations of our ERP Solutions to key industry add-ons and verticals
Academic Qualifications
Bachelor’s Degree in Computer Science, Information Technology
Key Competencies
This is will be a very engaging position that will involve a lot of self-driven training and research and only candidates that are willing to exert 200% effort should apply.
Thinking outside the box and coming up with solutions to address various issues on the go
Be self-driven with minimal supervision
High IQ and competent and able to work with the best in the ERP Industry in Kenya
If you fit the required profile, please apply highlighting how your Qualifications, experience and career aspirations match the requirements for this position.
