Webmaster and Online Services Administrator

JOB DESCRIPTION
We are looking for a Webmaster and Online Services Administrator to manage our websites and our clients websites. We need someone who can manage web hosting, make requested changes to websites and provide timely resolution to support issues raised by developers and customers.
ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide phone and email support for Dedicated, VPS, and Cloud Hosting clients
Answers Help Desk tickets and LiveChat inquiries as a secondary responsibility
Transfers hosting accounts between servers when necessary for account upgrades and downgrades
Proactively monitors and manages functionality of websites, and troubleshoots issues with the website hosting
Plans and implements changes, enhancements, additions, and/or deletions to websites as needed, ensuring little disruption to users
Identifies and recommends improvements to the websites, as needed

EDUCATION AND ADDITIONAL REQUIREMENTS:

One (1) year experience working in this field
Degree or Higher Diploma in Information Technology, Graphics Design, and/or Web Development, or a satisfactory combination of experience and training which demonstrates an ability to perform the above duties
Technical support and troubleshooting skills a plus
WordPress support and management skills a plus
Attention to detail
Must have an above-average ability to communicate effectively with diverse groups of people (IT vendors, website users, team members) and to work as part of a team and autonomously
Knowledge of customer service principles, techniques, systems, and standards
Previous server administration a plus
Knowledge of relational databases including a database query language (SQL)
Knowledge in HTML, CSS, PHP, MySQL, Javascript is a must
Email configuration settings for Outlook, MacMail, Thunderbird, smartphone devices and other common email clients
Familiarity with file transfer via the Internet (FTP/SFTP)
Familiarity with DNS troubleshooting
Familiarity with how to migrate a website and/or scripts
Familiarity with Protocols (HTTP, FTP, SSH, SSL, MySQL, POP3, IMAP, SMTP)
Basic understanding of SEO/marketing techniques and practices
Must be self-motivating and goal-oriented
Maintain regular attendance and punctuality relative to daily work schedule is required
Microsoft Office proficient
Accept constructive feedback
Team player