To manage the implementation, maintenance, and enhancement of all Applications systems to enable the use of appropriate platform technology, as an integral and reliable component of business process within country. Drive convergence of technologies, ensure delivery of technology projects associated with Applications and liaise and negotiate with internal customers and technology vendors.
Accountability: Service (Applications) Availability
The prime responsibility is for maintaining the availability and reliability of applications to ensure that IT can effectively meet service targets in accordance with planned business objectives.
Participate in prospective pursuits and secure projects, therefore growing the local SharePoint Practice
Lead requirements gathering sessions with clients
Create design documentation
Take an active role in the development of SharePoint sites including managed metadata, master pages, content types, and other key elements
Installing and configuring computer hardware, software, systems, mobile devices, printers and scanners.
Keep abreast of key industry trends, methodologies, strategies and skills
When required, assume a lead role on projects from start to end
Participate in gathering and /or understanding the company’s business requirements to be addressed / impacted by the supplier’s outsourced services – taking a leadership role when appropriate.
Resolve and/or escalate any issues, risks and concerns with the service provision, the supplier in general and future support requirements of the company with suppliers.
Accountability: Test Management
Responsibility is to ensure that proper testing occurs for all Application changes released into the production environments as assigned to you by Line Management
Key Activities
Work closely with Release Analysts
Review releases and assign appropriate release testing tasks
Compile and review the Testing Deliverables
Conduct installation procedure tests
Participate in functional, performance, and integration testing results
Coordinate user acceptance testing
Coordinate back out testing
Conduct supporting documentation review
Compile test results
Conduct release test review
Coordinate post release testing
Validate and communicate results of testing activities
Accountability: Business Liaison
Single point of contact for one or more business units to represent IT services.
Key Activities
Identify service needs for the Business Units represented to IT
Escalate Business unit service issues to the Service Manager
Communicate service status on service issues to the Business Unit
Assist in SLA negotiation efforts with Business Unit(s)
Report on quality of services rendered to Business Unit(s)
Accountability: Risk Management
Build relationship with country Technology Risk and Comliance team and provide support wherever required.
Contribute and deliver to the improvement of the risk profile by delivering improved governance, risk management, controls and compliance requirements.
Devise and implement an effective plan to deliver a satisfactory risk and audit profile for Operations & IT and achieve audit and assurance targets.
Accountability: People Management
Responsible for driving own Performance Development, collating relevant documentation, preparing for and arranging reviews.
By utilizing skills matrix, identify training and development requirements, formulating own plan to be agreed with team leader.
Responsible for ensuring own plan is completed within agreed timescales.
Undertake all necessary training in order to perform the role to the required
