Job Purpose
To deliver high quality food & beverages to customers, assisting to ensure that the overall business achieves its ultimate potential in that of sales and profitability through creating an environment for customers which is stylish, contemporary, offering high quality “modern” food & beverages with style.
Responsibilities
To assist the directors and ensure all beverage related stock items, products are purchased in accordance with the business levels and that only agreed suppliers are utilised
Responsible for staff orientation and overall supervision at the branch level
Ensure high standards are maintained in the premises with regard to furniture, fixtures & fittings, initiate and oversee maintenance and repairs, as required.
Ensure wide variety of products is maintained, adding new products in collaboration with director, as deemed appropriate.
Ensures full compliance with all statutory authorities including County Government, NACADA, KRA, Music Society of Kenya and any other licence for the premises.
Make recommendations to Company Director for price reviews of bar and food menus, reprinting of menus and any revisions deemed necessary.
In charge of developing & implementing marketing, advertising, public and community relations campaigns to attract patrons and evaluating results of campaigns.
Maintain client satisfaction by monitoring, evaluating & auditing food, beverage, and service offerings.
Ensure team cohesion with all other HOD’s for excellent customer service.
Qualifications
Must have a Bachelor’s Degree/Diploma in a relevant discipline.
Must have a minimum of 5 years as a Bar/Restaurant Manager and managing a team in a busy and fast paced environment.
A natural leader, with ability to get the best from a team.
A good communicator, friendly and inclusive, even after a long shift.
Must have excellent guest service skills always exceeding guest expectations.
Strong knowledge of high-end food and beverage market.
